Kerwell Liao
User Experience Researcher | San Francisco, CA
Professional Overview
Kerwell Liao is an experienced User Experience Researcher with a strong background in the technology industry. With expertise in user-centered design, customer research, and data-driven decision making, Kerwell has made significant contributions to the success of leading tech companies.
Experience Summary
Current Role
Kerwell currently serves as a User Experience Researcher at Persona, where they are responsible for conducting in-depth user research, analyzing customer insights, and collaborating with cross-functional teams to enhance the user experience of Persona's products and services.
Career Progression
Prior to their current role, Kerwell held notable positions at prominent tech companies. As a Staff User Experience Researcher at Stripe, they led user research initiatives that informed the development of innovative payment solutions. Before that, Kerwell spent over 5 years as a Senior User Experience Researcher at YouTube, where they spearheaded customer-centric research projects that drove product improvements and enhanced user engagement.
Kerwell's career journey began at Google, where they served as a User Experience Researcher, contributing to the enhancement of the company's core products and services through user-centered research and analysis.
Academic Background
Kerwell holds a Bachelor's degree in Information Science, with a concentration in Human-centered Systems, from Cornell University. Their academic background has provided a strong foundation in user experience research, human-computer interaction, and data-driven problem-solving.
Areas of Expertise
- User experience research and customer insights
- Qualitative and quantitative research methodologies
- User-centered design and product development
- Collaboration with cross-functional teams
- Data analysis and reporting
- Presentation and stakeholder communication
Professional Impact
Kerwell's research efforts have had a measurable impact on the companies they have worked for. At Stripe, they spearheaded a user research project that resulted in a 20% increase in customer satisfaction. During their tenure at YouTube, Kerwell's research insights led to the implementation of new features that improved user engagement by 15%.
Conclusion
With a proven track record of driving user-centric innovation and a deep understanding of the technology industry, Kerwell Liao is poised to continue making significant contributions as a User Experience Researcher. Their passion for understanding customer needs and leveraging data-driven insights to enhance product experiences makes them a valuable asset to any organization.
