Professional Summary
Professional Overview
Kevin C. is a seasoned Sales Operations Manager with a proven track record of driving operational excellence and delivering strategic insights to support sales growth. With extensive experience in the technology industry, he excels at leveraging data-driven analytics and process optimization to empower sales teams and improve overall business performance.
Experience Summary
Current Role
As the Sales Operations Manager at ServiceNow, Kevin is responsible for managing the day-to-day operations of the sales function, including forecasting, reporting, and pipeline management. He works closely with cross-functional teams to identify and implement process improvements, enhance data integrity, and provide actionable intelligence to sales leadership. Under his guidance, the sales operations team has streamlined workflows, improved forecast accuracy, and enabled the sales organization to make more informed, data-driven decisions.
Career Progression
Prior to his current role, Kevin held several positions within ServiceNow, including Senior Sales Operations Analyst and Sales Business Analyst. In these roles, he demonstrated a strong aptitude for data analysis, business intelligence, and project management, contributing to the company's sales strategy and operational efficiency. Before joining ServiceNow, Kevin gained valuable experience as a Senior Assurance Associate at BDO USA, LLP, where he honed his financial acumen and problem-solving skills.
Academic Background
Kevin holds a Bachelor of Science in Accounting from the University of California, Berkeley, where he graduated with honors and was a member of the university's prestigious accounting honor society.
Areas of Expertise
- Sales operations management
- Data analysis and business intelligence
- Process optimization and workflow automation
- Forecasting and pipeline management
- Financial reporting and analysis
- Cross-functional collaboration and stakeholder management
Professional Impact
During his tenure at ServiceNow, Kevin has spearheaded several initiatives that have had a significant impact on the organization's sales performance. He led the implementation of a new sales reporting and analytics platform, which enabled the sales team to make more informed decisions and improved forecast accuracy by over 15%. Additionally, he developed a streamlined lead management process that reduced manual data entry by 25% and increased lead conversion rates by 12%.
Conclusion
With his exceptional analytical skills, deep understanding of sales operations, and commitment to continuous improvement, Kevin is poised to continue driving strategic value and operational excellence as the Sales Operations Manager at ServiceNow. His ability to bridge the gap between data, processes, and sales performance makes him a valuable asset to the organization.
