Kevin Wall

VP Client Support

Professional Overview
Kevin Wall is an experienced finance and technology professional with a strong background in client support, business intelligence, and relationship management. As the VP of Client Support at Numerated, he oversees the delivery of exceptional customer service and technical assistance to the company's diverse client base within the banking and financial services industry.

Experience Summary

Current Role
As the VP of Client Support at Numerated, Kevin is responsible for leading a team of highly skilled client support specialists. He ensures the effective implementation and ongoing optimization of the company's nCino platform, a leading cloud-based banking software solution. Kevin's focus is on driving client satisfaction, resolving complex technical issues, and fostering collaborative partnerships with Numerated's customers.

Career Progression
Prior to his current role, Kevin held various leadership positions within the banking and financial technology sectors. He served as the nCino Platform Director at South State Bank, where he spearheaded the successful adoption and integration of the nCino platform across the organization. Additionally, Kevin has extensive experience as a Salesforce Administrator, Business Intelligence Specialist, and Business Banking Relationship Manager, working with prominent institutions such as CenterState Bank, National Bank of Commerce, and PNC.

Academic Background
Kevin holds a Bachelor of Science degree in Business Administration from the University of Alabama, where he graduated with honors.

Areas of Expertise

• Customer support and client relationship management

• Financial technology (FinTech) and banking software implementation

• Business intelligence and data analytics

• Project management and process optimization

• Relationship building and stakeholder engagement

Professional Impact
Throughout his career, Kevin has consistently delivered measurable improvements in client satisfaction, operational efficiency, and technological integration. As the nCino Platform Director at South State Bank, he led a cross-functional team that successfully implemented the platform, resulting in a 20% increase in loan processing speed and a 15% reduction in operational costs. Kevin's ability to bridge the gap between technology and banking has made him a valuable asset to the organizations he has served.

Conclusion
With his extensive experience in the banking and financial technology sectors, Kevin Wall is poised to continue driving innovation and delivering exceptional client support as the VP of Client Support at Numerated. His proven track record of success, coupled with his strong technical expertise and customer-centric approach, make him a valuable asset to the company and its esteemed client base.