Keyona Casby, M.Ed.

Director of Student Services

Professional Overview
Keyona Casby is an accomplished higher education professional with extensive experience in student services, financial aid, and operations management. As the Director of Student Services at MedCerts, she leverages her deep industry expertise to oversee the delivery of comprehensive student support services, ensuring seamless academic and administrative experiences for online learners.

Experience Summary

Current Role
As the Director of Student Services at MedCerts, Keyona is responsible for leading a team of student support advisors and overseeing all aspects of the student lifecycle, from enrollment to graduation. Her strategic leadership has been instrumental in driving process improvements and enhancing the overall student experience, resulting in increased retention and satisfaction rates.

Career Progression
Keyona's career journey has been marked by steady advancement and a demonstrated commitment to student success. Prior to her current role, she held various positions within the student services and financial aid domains at leading higher education institutions, including MedCerts, Chamberlain University, Strayer University, and the University of Phoenix. Her consistent track record of excellence has earned her a reputation as a trusted subject matter expert in her field.

Academic Background
Keyona holds a Master of Education (M.Ed.) degree, specializing in Higher Education Administration, from the University of Georgia. Her academic achievements, coupled with her practical experience, have equipped her with a comprehensive understanding of the evolving landscape of higher education and the unique needs of diverse student populations.

Areas of Expertise

• Student services management

• Financial aid counseling and processing

• Operational efficiency and process optimization

• Team leadership and talent development

• Data-driven decision making and analytics

• Compliance and regulatory oversight

Professional Impact
During her tenure at MedCerts, Keyona has spearheaded several key initiatives that have significantly enhanced the student experience. She led the implementation of a new student information system, resulting in streamlined data management and improved reporting capabilities. Additionally, Keyona has been instrumental in the development and delivery of specialized student support programs, contributing to increased student engagement and improved academic outcomes.

Conclusion
Keyona Casby is a highly skilled and strategic leader in the student services domain. Her passion for student success, combined with her strong operational expertise and data-driven approach, makes her a valuable asset to the MedCerts team. As she continues to drive innovation and champion best practices, Keyona is poised to make a lasting impact on the higher education landscape.