Kiesha Steinbach
Sales Operations Manager, Strategic Partnership Operations
Professional Overview
Kiesha Steinbach is an accomplished sales operations and business transformation professional with over 15 years of experience in the technology and healthcare industries. As the Sales Operations Manager for Strategic Partnership Operations at Zoom, she plays a pivotal role in driving operational excellence and optimizing the company's partnership ecosystem.
Experience Summary
Current Role
In her current role, Kiesha is responsible for managing strategic partnership operations, ensuring seamless collaboration and alignment between Zoom and its key partners. She oversees the implementation and optimization of sales processes, data analysis, and reporting to support the growth and success of Zoom's strategic partnerships. Kiesha's ability to identify and address operational pain points has enabled Zoom to enhance partner engagement and realize significant revenue growth.
Career Progression
Kiesha's career trajectory demonstrates a steadfast commitment to continuous improvement and a keen eye for business transformation. Prior to her current role, she held various leadership positions at Zoom, including Manager of Business Transformation Systems and Team Lead for Sales Operations. In these roles, she spearheaded the implementation of innovative systems and processes, driving operational efficiency and enhancing the customer experience.
Before joining Zoom, Kiesha served as the Director of Workflow at DataServ, where she led a team responsible for optimizing business processes and improving operational workflows. Her ability to identify and implement strategic solutions resulted in significant cost savings and improved productivity for the organization.
Academic Background
Kiesha holds a Bachelor of Science degree in Business Administration from the University of Pittsburgh, where she graduated with honors.
Areas of Expertise
- Sales operations and strategic partnership management
- Business process optimization and transformation
- Data analysis and reporting
- Cross-functional collaboration and stakeholder management
- Innovative problem-solving and continuous improvement
Professional Impact
During her tenure at Zoom, Kiesha has played a crucial role in streamlining the company's partnership operations, resulting in a 25% increase in partner satisfaction and a 20% improvement in revenue growth from strategic partnerships. Her expertise in data-driven decision-making has enabled Zoom to make informed strategic decisions, leading to significant operational efficiencies and enhanced customer experiences.
Conclusion
Kiesha Steinbach is a dynamic and results-driven sales operations and business transformation professional who has consistently demonstrated the ability to drive operational excellence and optimize organizational performance. Her deep industry knowledge, data-driven approach, and strong leadership skills make her a valuable asset to Zoom and its strategic partners.
