Professional Summary

Professional Overview

Kim Friday is an accomplished leader in the technology industry, currently serving as the Head of Renewals-Americas and Global Accounts at AVEVA. With extensive experience in sales operations, proposal management, and customer relations, she brings a strategic and data-driven approach to driving business growth and client success.

Experience Summary

Current Role

As the Head of Renewals-Americas and Global Accounts at AVEVA, Kim is responsible for leading the company's renewals strategy and managing relationships with key global accounts. In this role, she oversees a team of sales professionals focused on delivering exceptional customer experiences and maximizing revenue from existing clients. Kim's leadership has been instrumental in streamlining renewal processes, improving customer retention, and contributing to the overall growth and profitability of the business.

Career Progression

Kim's professional journey spans over two decades, during which she has held various leadership positions within the technology sector. Prior to her current role, she served as the Sales Manager for Renewals-Americas and Global Accounts at AVEVA, where she was instrumental in driving sales initiatives and optimizing the renewals process. Kim also held the position of Global Sales Operations Manager, Renewals at AVEVA, where she played a pivotal role in enhancing the company's sales operations and data analytics capabilities.

Earlier in her career, Kim worked as a Principal Proposal Specialist at Schneider Electric and a Proposal Specialist at Invensys Operations Management (IOM). She also gained valuable experience in client relations and sustaining engineering roles at Wonderware. Throughout her career, Kim has consistently demonstrated her ability to drive business growth, improve operational efficiency, and foster strong client relationships.

Academic Background

Kim holds a Bachelor's degree in Business Administration from the University of Waterloo, where she graduated with distinction.

Areas of Expertise

• Renewals and customer retention strategy

• Global account management and relationship building

• Sales operations and process optimization

• Proposal and bid management

• Customer service and client relations

• Data-driven decision making and analytics

Professional Impact

Kim's contributions have had a significant impact on the organizations she has worked for. At AVEVA, her leadership in the renewals and global accounts domains has resulted in improved customer satisfaction, increased revenue, and enhanced operational efficiency. Kim has also been actively involved in industry initiatives, sharing her expertise and best practices to drive progress within the technology sector.

Conclusion

With her extensive experience, strategic mindset, and proven track record of success, Kim Friday is a valuable asset to AVEVA and a respected leader in the technology industry. As she continues to drive innovation and customer success in her current role, Kim is poised to make an even greater impact on the companies and clients she serves.