Kimberley Hill
Professional Summary
Professional Overview
Kimberley Hill is an accomplished Community Manager with over a decade of experience in the real estate and property management industry. She specializes in fostering vibrant and engaged communities, driving exceptional customer experiences, and leading high-performing teams. Kimberley's expertise spans community management, customer service, experience design, and business development.
Experience Summary
Current Role
As the Community Manager at JLL, Kimberley is responsible for overseeing the day-to-day operations and strategic direction of several high-profile commercial properties. She leads a team of community specialists to deliver exceptional service and curate engaging programming that enhances the tenant experience. Kimberley's data-driven approach and innovative mindset have enabled her to drive measurable improvements in tenant satisfaction and community engagement.
Career Progression
Kimberley's career journey has been marked by progressive growth and increasing responsibilities. Prior to her current role, she served as the Customer Experience Manager at CBRE, where she spearheaded the implementation of a comprehensive customer experience program that resulted in a 25% increase in customer retention. Before that, Kimberley held the role of Customer Service Manager at JLL, where she restructured the team and implemented new processes that improved first-call resolution by 18%.
Kimberley's early career experience includes roles in community relationship management, business development, and event management at organizations like Mirvac, Capitol Body Corporate Administration, and Christie Spaces. Throughout her career, she has consistently demonstrated a passion for creating vibrant communities and delivering exceptional experiences for clients and tenants.
Academic Background
Kimberley holds a Bachelor of Arts degree in Theatre and Performance Studies from the University of Sydney, where she graduated with distinction. Her academic pursuits have provided her with a strong foundation in design, project management, and creative problem-solving - skills that she has seamlessly applied to her professional endeavors.
Areas of Expertise
- Community management and tenant engagement
- Customer service and experience design
- Business development and strategic partnerships
- Team leadership and performance optimization
- Event planning and program curation
- Data analysis and performance reporting
Professional Impact
Kimberley's contributions have been recognized throughout her career, as evidenced by her successful implementation of various community-enhancing initiatives. She has played a pivotal role in driving tenant retention, increasing property valuations, and fostering a sense of belonging for the communities she has served.
Conclusion
With her exceptional track record, Kimberley Hill has established herself as a respected and influential Community Manager in the real estate industry. Her passion for creating exceptional experiences, her data-driven decision-making, and her ability to lead high-performing teams make her a valuable asset to any organization. Kimberley is poised to continue making a meaningful impact in her current role and beyond.
