Professional Background
Kirk Steffke is the CEO of CRM Science, an award-winning Salesforce consultancy based in Philadelphia, Pennsylvania. His expertise lies in Salesforce development, demonstrated through his certification as a Salesforce.com developer and his experience in building custom applications. Steffke has significantly contributed to the growth and strategic direction of CRM Science since his start in 2012, initially joining as the AppExchange Practice Lead.
Education: Steffke holds a degree from DeVry University, further bolstering his technical background.
Role and Achievements at CRM Science
Steffke joined CRM Science in 2012 seeking a career change and capitalizing on his passion for Salesforce. In his tenure, he has been instrumental in expanding the company's capacity to deliver innovative solutions tailored to client needs. His role primarily revolves around strategizing and optimizing business processes, empowering companies to innovate faster, and improving customer engagements across every Salesforce cloud.
During his time at CRM Science, Steffke has driven the company's focus on AppExchange client engagements, helping clients from initial concept stages to successful app turnarounds, fostering client trust, and providing solutions that address "pain points" effectively. His passion for client success and hands-on engagement has been crucial in CRM Science's reputation in the Salesforce ecosystem.
Key Achievements:
- Led CRM Science to win multiple Salesforce Partner Innovation Awards for delivering outstanding client success.
- Spearheaded the adaptation of Salesforce Einstein, the AI layer that enhances the Salesforce platform, contributing to CRM Science's reputation for innovation within the Salesforce space.
Professional Interests and Contributions
Steffke is deeply involved in the Salesforce community, actively participating in local Salesforce Developer User Group meet-ups and contributing to CRM Science's blog and in-depth technical discussions. His interests extend to leveraging emerging platform capabilities like Salesforce Einstein and predictive modeling using AI technologies.
Salesforce Expertise:
- Force.com, Apex: Expertise in development and integration on the Salesforce platform.
- Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud: Comprehensive knowledge in various Salesforce clouds, enabling tailored solutions for diverse client needs.
- Salesforce Einstein: Proficient in artificial intelligence applications within Salesforce, enhancing intelligent solutions and predictive analytics for business optimization.
Company Overview: CRM Science
CRM Science is a privately held Salesforce Summit Consulting Partner, established in 2011. It specializes in providing Salesforce consulting services across industries like Financial Services, High Tech, Nonprofit, and Healthcare. The company is headquartered in Philadelphia, Pennsylvania, and has been recognized for its outstanding client service through five Salesforce Partner Innovation Awards.
Company Highlights:
- Type: Privately Held
- Founded: 2011
- Headquarters: Philadelphia, Pennsylvania
- Size: 11-50 employees
Specialties:
- Salesforce Consulting: Expertise in consulting across various Salesforce clouds, including Sales, Service, and Marketing Clouds.
- Product Development Outsourcing: Offering expert product development services.
- Managed Services: Providing expert managed services for continued Salesforce support.
- Strategic Consulting: Recognized for strategic consulting services, enhancing business processes, and driving client innovation.
Notable Projects:
- Salesforce Partner Innovation Award: For achievements in delivering outstanding client success through integrated Salesforce solutions.
- Einstein and AI-Driven Solutions: Implementation of Salesforce's AI capabilities, such as the MetaMind.io Predictive Vision Service API, driving innovative solutions for client needs.
Steffke's leadership has strengthened CRM Science’s position as a prominent player in the Salesforce consulting domain, fostering a culture of innovation and technical excellence within the firm.
