Kirsten Dichiappari
Professional Summary
Kirsten Dichiappari is an accomplished customer success executive with extensive experience in the technology and media industries. As the Vice President of Customer Success at vCom Solutions, she is responsible for leading and optimizing the company's customer success strategies, ensuring exceptional client experiences and driving long-term business growth.
Professional Experience
Current Role
Vice President of Customer Success, vCom Solutions (2022 - Present)
- Oversees the strategic direction and execution of the customer success function, partnering closely with cross-functional teams to deliver exceptional service and achieve client satisfaction and retention goals
- Builds and leads a high-performing customer success team, implementing best practices and process improvements to enhance the customer journey
- Leverages data-driven insights to identify opportunities for growth, proactively addressing customer needs and continually enhancing the value proposition
Member, Customer Success Collective (2023 - Present)
- Actively contributes to the collective's mission of advancing the customer success profession through knowledge sharing, community building, and industry advocacy
Chief Executive Officer, The Queen of the Earth (2006 - Present)
- Serves as the founder and CEO of a thriving online retail business, demonstrating exceptional entrepreneurial and operational leadership
Career Progression
Vice President of US Client Services, BlueVenn (2019 - 2022)
- Managed a team of client services professionals, ensuring the successful onboarding and ongoing support of the company's US-based clients
- Spearheaded the implementation of customer success best practices, resulting in improved client satisfaction and retention
Director of Customer Success, BlueVenn (2017 - 2019)
- Established and led the customer success function, driving the development of comprehensive onboarding, training, and support programs
- Collaborated with cross-functional teams to enhance the overall customer experience and advance the company's growth initiatives
Marketing & Client Services Specialist, Presslaff Interactive Revenue (2014 - 2017)
- Provided comprehensive client support and digital marketing expertise, contributing to the company's client retention and revenue growth
Education
Kirsten holds a Bachelor of Arts degree in Communications from the University of Rhode Island, where she graduated with honors.
Areas of Expertise
- Customer success strategy and operations
- Client relationship management and retention
- Cross-functional collaboration and stakeholder engagement
- Data-driven decision making and analytics
- Team leadership and performance optimization
- Entrepreneurship and business operations
Professional Impact
- Developed and implemented customer success frameworks that have driven measurable improvements in client satisfaction, retention, and revenue growth
- Recognized as a thought leader in the customer success community, contributing to industry publications and participating in professional forums
- Leveraged her entrepreneurial expertise to found and grow a successful online retail business, demonstrating versatile leadership and operational capabilities
Conclusion
Kirsten Dichiappari is a seasoned customer success executive with a proven track record of driving exceptional client experiences and business results. Her deep industry expertise, strategic vision, and collaborative leadership style make her a valuable asset to vCom Solutions and the broader customer success community.
