Kirstie Greany, Head of Customer Learning
Professional Overview
Kirstie Greany is an experienced learning and development professional with a strong track record in driving customer-centric innovation. As the Head of Customer Learning at Elucidat, she is responsible for spearheading the company's customer education strategy and ensuring seamless learning experiences for its client base.
Experience Summary
Current Role
As the Head of Customer Learning at Elucidat, Kirstie leads a team of learning consultants and designers to develop comprehensive training programs that empower customers to maximize the value of the company's industry-leading e-learning platform. She is instrumental in shaping the customer experience, implementing data-driven insights to continuously improve the learning ecosystem.
Career Progression
Kirstie's career trajectory has been marked by progressive leadership roles in the learning and development industry. Prior to her current position, she served as a Customer-Researcher and Product Designer at Elucidat, applying her user-centric design expertise to enhance the platform's capabilities. She also held the role of Head of Learning Consultancy, where she guided clients in crafting impactful learning solutions. Earlier in her career, Kirstie held various learning-focused positions at City & Guilds Kineo and NCALT, honing her skills in learning design, content development, and instructional coaching.
Academic Background
Kirstie holds a Bachelor's degree in Creative and Media Writing from the University of Brighton, where she developed a strong foundation in content creation and communication.
Areas of Expertise
- Customer experience design and optimization
- E-learning platform implementation and adoption
- Learning strategy development and execution
- Instructional design and content creation
- Learning technology implementation and integration
- Stakeholder management and client relationship building
Professional Impact
As a podcast host for "Learning at Large," Kirstie has made significant contributions to the learning and development community, sharing insights and best practices with a wide audience. Her thought leadership and industry involvement have positioned her as a respected voice in the field of customer-centric learning.
Conclusion
With her deep expertise in learning design, customer experience, and technological innovation, Kirstie Greany is well-equipped to drive Elucidat's customer learning initiatives forward. Her proven track record of success and dedication to empowering learners make her a valuable asset to the organization and the broader L&D industry.
