Klara Cicin-Sain
Product Education Lead / Group Product Education Manager
Zagreb, Croatia
Professional Overview
Klara Cicin-Sain is an experienced product education and training professional, with a strong background in learning and development, talent management, and customer support. She currently serves as the Product Education Lead and Group Product Education Manager at Infobip, where she oversees the education and training programs for the company's suite of innovative communication and engagement solutions.
Experience Summary
Current Role
As the Product Education Lead and Group Product Education Manager at Infobip, Klara is responsible for designing and delivering comprehensive product training programs to empower the company's global customer base. She works closely with cross-functional teams to develop tailored educational resources, including online courses, webinars, and in-person workshops, ensuring that Infobip's clients can maximize the value of their products and solutions. Under Klara's leadership, the product education team has achieved significant improvements in customer satisfaction and product adoption rates.
Career Progression
Prior to her current role, Klara has held several positions that have honed her expertise in talent development, customer training, and compliance management. As a Talent and Development Senior Specialist at Infobip, she played a key role in enhancing the company's onboarding and professional development initiatives. Her experiences as a Customer/Tech Training Instructor at Autodesk, an Onboarding Specialist at Upchain, and a Learning and Development Specialist at Randstad Sourceright have further strengthened her ability to create and deliver effective training programs that meet the evolving needs of diverse stakeholders.
Academic Background
Klara holds a Bachelor's degree in Croatian Language and Literature from the University of Zagreb, where she also completed a postgraduate program in Sign Language Interpretation. Her academic achievements and specialized training have equipped her with a unique blend of communication, language, and technical skills that she leverages in her current role.
Areas of Expertise
- Product education and training program development
- Curriculum design and content creation
- Instructional design and facilitation
- Customer onboarding and support
- Talent management and learning & development
- Compliance and regulatory knowledge
Professional Impact
Klara's contributions have been instrumental in driving customer success and product adoption for Infobip's global client base. Through her innovative training programs and collaborative approach, she has helped to enhance the overall customer experience and establish Infobip as a trusted partner in the communication and engagement technology industry.
Conclusion
With a proven track record of success in product education, training, and talent development, Klara Cicin-Sain is a valuable asset to the Infobip team. Her expertise, passion for learning, and commitment to delivering exceptional customer experiences position her as a strategic leader in the evolving landscape of communication and engagement technology.
