Professional Profile of Krastiyan Krastev
There is no consolidated public data specifically detailing Krastiyan Krastev’s individual role or position within Puzzel. Available research indicates multiple professionals named Kristiyan/Krastiyan Krastev across various industries and companies, but no specific employment details linking him directly to Puzzel’s corporate structure, leadership, or key technical teams have been located. Consequently, it is unclear whether Krastiyan Krastev holds a direct operational or executive role at Puzzel based on current information.
Company Overview: Puzzel
Puzzel is a leading provider of cloud-based contact centre solutions, specializing in delivering a scalable, omnichannel customer engagement ecosystem. Its platform integrates voice, email, chat, social media, and SMS interactions within a unified desktop environment aimed at enhancing customer experience and agent productivity.
- Headquarters: Fredrik Selmers vei 3, Oslo, Norway
- Global Offices: United Kingdom (London), Denmark (Copenhagen), The Netherlands (Amsterdam), Bulgaria (Sofia), Sweden (Stockholm)
- Employees: Approximately 201-500
Puzzel’s Key Offerings and Industry Positioning
- The Puzzel CX ecosystem encompasses AI-powered tools including:
- Conversational Intelligence for real-time call insights
- Co-Pilot real-time AI agent support
- Virtual Agent Suite with chat, voice, and email AI agents
- Quality Management to improve conversation quality efficiently
- Workforce Management for forecasting, scheduling, and agent performance
- The solution is highly customizable and scalable, supporting from a handful to thousands of agents on any device and location, making it suitable for industries such as:
- Retail
- Travel & Hospitality
- Public Sector
- Energy & Utilities
- Banking
- Insurance
- Puzzel’s cloud contact centre platform is hosted primarily in Norway and Sweden data centers, with additional services via Azure and AWS in Ireland, the Netherlands, and the UK. All data operations comply with EU data protection regulations.
- User ratings:
- Glassdoor employee rating: 4.3/5 (based on 73 reviews), indicating generally positive employee feedback
- Gartner customer rating: 4.2/5 (based on 10 reviews)
Market Insights and Strategic Initiatives
- Puzzel actively conducts and publishes industry surveys and trend reports; the latest surveys reveal trends for 2025-2026 focused on:
- Accelerating AI adoption in contact centres
- Simplifying technology stacks through integrated solutions
- Enhancing remote and flexible work environments, with 96% employee flexibility support reported
- Emphasis on intelligent routing and real-time analytics for customer satisfaction improvements
- The company hosts and participates in industry events and webinars, such as the "State of Contact Centres" series that explores emerging CX trends, and elevated AI-driven support tools.
- Puzzel emphasizes seamless integration with popular business applications, fostering a flexible, omni-channel customer experience platform.
Potential Role and Context for Krastiyan Krastev within Puzzel
Although specific details on Krastiyan Krastev’s role at Puzzel are not publicly available, the following contextual observations are relevant for understanding a professional engagement at Puzzel:
- Given Puzzel’s technical focus on cloud contact centre solutions, AI integration, and workforce management, key roles typically involve software engineering, product management, customer success, or solution consultancy.
- Puzzel maintains a workforce culture that supports collaboration, innovation, and flexible working, which may align with Krastiyan Krastev’s previous profiles observed within technology and engineering sectors in Bulgaria.
- The company’s product and service complexity suggests strategic roles would require expertise in cloud SaaS, real-time data analytics, AI conversational platforms, or customer experience management technologies.
Contact and Corporate Accessibility
Puzzel offers multiple regional offices for local engagement and support:
| Country | Office Address | Phone Number |
|---------------|-------------------------------------------------|------------------------|
| Norway | Fredrik Selmers vei 3, 0663 Oslo | +47 21 89 89 89 |
| United Kingdom| 16-18 Middlesex Street, London, E1 7EX | +44 333 300 0066 |
| Denmark | Vestergade 18E, 3rd floor, 1456 Copenhagen | +45 70 90 88 00 |
| The Netherlands| Weesperstraat 61, 1018 VN Amsterdam | +31 207956666 |
| Bulgaria | 59 G. M. Dimitrov Blvd, NV Tower, 12th floor, Sofia 1700| N/A |
| Sweden | Torsgatan 26, 113 21 Stockholm | +46 8 4000 4000 |
Support can be engaged through online tickets, chat, and phone, with dedicated help centres for customer and technical queries.
Summary
Krastiyan Krastev’s direct profile within Puzzel remains unverified in terms of title, department, or responsibilities. However, Puzzel’s role as an industry pioneer in cloud-based contact centre solutions with robust AI and workforce management suites suggests that professionals affiliated with Puzzel operate within advanced technological, customer experience, and cloud SaaS domains. The company’s infrastructure supports scalable, omnichannel customer engagement tailored for diverse sectors, backed by a strong global presence in Northern Europe. This environment prioritizes AI-driven innovation, flexible work arrangements, and real-time analytics to maintain a competitive edge in customer engagement technology.
