Kris Robinett, Director of Product Management & Technology Operations - Home Services
Professional Overview
Kris Robinett is a seasoned professional with extensive experience in product management, technology operations, and omnichannel strategy within the home services industry. As the Director of Product Management & Technology Operations - Home Services at Best Buy, Kris is responsible for driving innovation, optimizing operational efficiency, and enhancing the overall customer experience for the company's home services division.
Experience Summary
Current Role
In their current role, Kris oversees the strategic development and implementation of product offerings, technology systems, and operational processes for Best Buy's home services business. They are responsible for aligning product roadmaps with customer needs, streamlining technology infrastructure, and ensuring seamless omnichannel delivery of home services. Kris has been instrumental in driving continuous improvements, identifying new revenue opportunities, and enhancing the company's competitive positioning within the home services market.
Career Progression
Prior to their current role, Kris held the position of Director, Technology Operations - BBCC, Home Services, & Repair at Best Buy, where they were responsible for optimizing the technology infrastructure and operational efficiency across the company's home services, repair, and BBCC divisions. Before that, Kris served as the Director, Omnichannel Operations - Services, spearheading the integration of physical and digital touchpoints to provide a unified and innovative customer experience.
Throughout their career, Kris has demonstrated a strong track record of driving strategic initiatives, improving operational performance, and leveraging technology to enhance customer satisfaction and business growth.
Academic Background
Kris holds a Bachelor of Science degree in Computer Science from the University of Minnesota, with a focus on software engineering and information systems.
Areas of Expertise
- Product management and roadmap development
- Technology operations and system integration
- Omnichannel strategy and customer experience optimization
- Data-driven decision-making and performance analysis
- Cross-functional collaboration and team leadership
Professional Impact
Under Kris's leadership, the home services division at Best Buy has achieved significant improvements in operational efficiency, customer satisfaction, and revenue growth. They have successfully implemented new technology solutions, streamlined service delivery processes, and driven the integration of physical and digital touchpoints to provide a seamless customer experience.
Kris's strategic vision and innovative approach have been recognized within the industry, leading to their participation in industry conferences and their involvement in shaping best practices for home services operations.
Conclusion
Kris Robinett is a versatile and accomplished professional who has demonstrated their ability to drive innovation, optimize operations, and deliver exceptional customer experiences in the home services industry. With a strong background in product management, technology operations, and omnichannel strategy, Kris is poised to continue making a significant impact in their current role and beyond.
