Professional Overview

Krisel Armigos is a seasoned Operations Manager with a strong background in managing teams and driving operational excellence. Currently based in Valenzuela, NCR, Philippines, Krisel leverages expertise in areas such as team leadership, process improvement, and customer service to contribute to the growth and success of Concentrix.

Experience Summary

Current Role

As the Operations Manager at Concentrix, Krisel oversees daily operations, focusing on efficiency, quality, and customer satisfaction. Key responsibilities include strategic planning, team management, and performance monitoring. Notable achievements in this role are not specified, but the position underscores Krisel’s capability to lead and manage complex operational aspects.

Career Progression

Krisel’s career trajectory showcases progressive growth from Technical Support Analyst to Operations Manager, with notable previous roles including Sr. Team Lead, Team Lead, and Subject Matter Expert at Concentrix and Accenture. These roles highlight Krisel’s ascending leadership path, with each position building on the previous one to equip Krisel with a comprehensive understanding of operational management and team leadership.

Academic Background

Krisel holds a Bachelor’s degree in Entrepreneurship/Entrepreneurial Studies from Miriam College, completed between 2001 and 2005. While specific academic achievements are not detailed, this educational foundation likely contributes to Krisel’s understanding of business principles and entrepreneurial mindset.

Areas of Expertise

Areas of expertise for Krisel include:

• Industry-specific skills: Customer service, technical support, and team management within the BPO and IT industries.

• Technical competencies: Although specific technical skills are not outlined, experience in technical support and as a subject matter expert suggests proficiency in various software and hardware technologies.

• Leadership and management capabilities: Proven ability to lead and manage teams effectively, with experience spanning team lead and operations manager roles.

Professional Impact

While specific projects, initiatives, or measurable achievements are not provided, Krisel’s professional trajectory indicates a pattern of commitment to operational excellence and team development. The progression through various roles demonstrates adaptability, leadership acumen, and the ability to contribute positively to organizational growth.

Conclusion

Krisel Armigos represents a dedicated and experienced operations professional with a history of leadership and management within the service industry. Currently focusing on operational management at Concentrix, Krisel brings a unique blend of technical, business, and leadership skills to the table. The value proposition lies in Krisel’s proven ability to manage, lead, and contribute to the strategic and operational aspects of an organization, poised for continued professional growth and success.