KC

Krish Campbell

Krish Campbell


Implementation Manager | Fractional Director of Operations

Professional Overview


Krish Campbell is an experienced Implementation Manager and Fractional Director of Operations with a diverse background in customer experience, digital marketing, and operations management. He specializes in leading complex software implementation projects and driving operational improvements to enhance business efficiency and customer satisfaction.

Experience Summary



Current Roles


Implementation Manager, Gorgias (2021 - Present)
  • Oversees the implementation of Gorgias' customer engagement platform for enterprise-level clients

  • Collaborates cross-functionally to develop tailored implementation strategies and ensure successful product deployment

  • Provides ongoing support and training to client teams, driving user adoption and maximizing the value of the Gorgias solution


Fractional Director of Operations, CX Ops Strategy (2024 - Present)
  • Serves as a strategic advisor to CX Ops Strategy's clients, offering expertise in operations optimization and customer experience management

  • Leads projects focused on improving operational efficiency, streamlining processes, and enhancing customer-centric initiatives

  • Collaborates with client leadership to develop and implement data-driven solutions that drive measurable business outcomes


Career Progression


Prior to his current roles, Krish held various positions within the customer experience and operations management sectors, including:
  • Digital Marketing & Automation Consultant, CX Ops Strategy (2019 - 2024)

  • Health and well-being, Career Break (2021)

  • CS Sales Lead, Spartan (2018 - 2020)

  • Head of Partnerships, Harlequin Theatre Guild (2015 - 2018)

  • Customer Service Representative, OracleCMS (2015)

  • Community Organizer, American Federation of Teachers (2013 - 2014)


Throughout his career, Krish has developed a strong track record of driving operational efficiency, implementing innovative solutions, and fostering positive client relationships.

Academic Background


Krish holds a Bachelor's degree in Business Administration from the University of California, Los Angeles (UCLA), where he graduated with honors.

Areas of Expertise


  • Software implementation and project management

  • Customer experience strategy and optimization

  • Digital marketing and marketing automation

  • Operational efficiency and process improvement

  • Cross-functional team leadership and collaboration


Professional Impact


  • Spearheaded the successful implementation of Gorgias' customer engagement platform for multiple enterprise clients, resulting in improved customer satisfaction and increased operational efficiency

  • Developed and implemented a comprehensive digital marketing and automation strategy for CX Ops Strategy's clients, leading to a significant increase in lead generation and conversion rates

  • Served as a trusted advisor to senior leadership at Spartan, contributing to the company's growth and expansion through strategic customer service initiatives


Conclusion


With a proven track record of driving operational excellence and delivering exceptional customer experiences, Krish Campbell is a versatile and highly-capable professional poised to make a meaningful impact in his current and future roles. His diverse expertise, strong leadership skills, and commitment to continuous improvement make him a valuable asset to any organization.