Krista Kleyla

Oncology Patient Financial Counselor

Professional Overview

Krista Kleyla is an experienced Oncology Patient Financial Counselor with a strong background in customer service, patient advocacy, and healthcare administration. She is dedicated to supporting cancer patients and their families navigate the complex financial landscape of oncology care.

Experience Summary

Current Role

As an Oncology Patient Financial Counselor at Baptist Health in Miami, Florida, Krista is responsible for guiding patients through the insurance verification process, identifying applicable financial assistance programs, and developing personalized payment plans. She works closely with patients and their families to ensure they understand their financial obligations and have access to the resources they need to receive high-quality cancer treatment.

Career Progression

Prior to her current role, Krista held various customer service and administrative positions, including Assistant Store Manager at brillen.com, Office Administrator at College Optical Express, and Sales Associate at Spencer's. She also gained valuable experience in retail management as a Floor Supervisor at Vans and a Weekend Manager at Mojo Donuts. Krista's diverse background in customer-facing roles has honed her communication skills and ability to provide empathetic support to individuals in challenging situations.

Academic Background

Krista holds a Bachelor's degree from Florida International University, where she also served as a Peer Advisor, assisting fellow students with academic and career planning.

Areas of Expertise

• Patient advocacy and financial counseling

• Healthcare administration and insurance navigation

• Customer service and client support

• Retail management and operations

• Effective communication and problem-solving

Professional Impact

Through her work at Baptist Health, Krista has made a significant impact on the lives of oncology patients and their families. By leveraging her expertise in financial counseling and her compassionate approach, she has helped numerous individuals secure the necessary resources and support to access life-saving cancer treatments. Krista's dedication and commitment to her patients' well-being have earned her the respect of her colleagues and the gratitude of the patients she serves.

Conclusion

With her extensive experience in customer service, healthcare administration, and patient advocacy, Krista Kleyla is poised to continue making a meaningful difference in the lives of oncology patients. Her unwavering commitment to supporting individuals and families during their cancer journeys makes her a valuable asset to the Baptist Health team and a true advocate for the patients she serves.