Professional Overview

Kristan Thurman is a seasoned professional currently serving as a Contact Center Vendor Manager for Apple Card & Apple Cash at Apple, based in Phoenix, Arizona. With a career spanning multiple industries, including finance, technology, and hospitality, Kristan's expertise lies in vendor management, business process management, and operations leadership, with a strong focus on the financial services and technology sectors.

Experience Summary

Current Role

As the Contact Center Vendor Manager at Apple, Kristan oversees the management of contact center vendors for Apple Card and Apple Cash, ensuring seamless customer experience and operational efficiency. Key responsibilities include strategic vendor partnership development, process optimization, and compliance adherence. With a proven track record in similar roles, Kristan continues to drive industry impact through innovative vendor management strategies and team leadership.

Career Progression

Kristan's career is marked by progressive roles in operations, transformation, and leadership. Notable previous positions include Senior Transformation Consultant at Conduent, Senior Director of Operations at Sutherland, and Managing Director at Best Western International. These roles have contributed to Kristan's growth as a versatile and results-driven professional, adept at navigating complex operational challenges and driving business transformation.

Areas of Expertise

Kristan possesses a unique blend of industry-specific skills, including vendor management, business process optimization, and contact center operations. Technical competencies in process management and analysis complement leadership and management capabilities, honed over years of directing cross-functional teams and driving strategic initiatives.

Professional Impact

Throughout Kristan's career, notable projects and initiatives have focused on operational excellence, vendor partnership optimization, and customer experience enhancement. While specific metrics are not available, the cumulative effect of these efforts has been significant, contributing to improved operational efficiency, increased customer satisfaction, and strategic business growth in the organizations Kristan has served.

Conclusion

Kristan Thurman's professional trajectory is defined by consistent growth, a strong work ethic, and a dedication to operational excellence and customer experience. Currently focused on driving success in the technology and financial services sectors, Kristan brings a value proposition of expertise, leadership, and innovation to the table, poised to make lasting impacts in future roles.