Kristen Boydston
IT Director, Service Management & Strategy
Southlake, Texas, United States
Professional Overview
Kristen Boydston is an accomplished IT leader with extensive experience in service management and strategic technology initiatives. As the IT Director of Service Management & Strategy at the Dallas Cowboys, she oversees the development and implementation of innovative IT solutions that drive organizational efficiency and elevate the fan experience.
Experience Summary
Current Role
Kristen currently serves as the IT Director, Service Management & Strategy at the Dallas Cowboys, a role she has held since September 2022. In this position, she is responsible for aligning IT services and strategies with the organization's business objectives, ensuring seamless technology integration and optimized operations.
Career Progression
Prior to her current role, Kristen held various IT leadership positions within the Dallas Cowboys organization. She served as the Business Systems Manager from 2017 to 2022, where she led the implementation and management of enterprise-wide software systems, and as a Business Systems Engineer from 2014 to 2017, contributing to the development and enhancement of the organization's technology infrastructure.
Before joining the Dallas Cowboys, Kristen gained experience as an IT Project Manager and IT Business Analyst at Encompass Home Health, where she played a pivotal role in driving technology-enabled business transformation.
Academic Background
Kristen holds a Bachelor of Science degree in Information Technology from the University of Texas at Arlington, where she graduated with distinction.
Areas of Expertise
- IT service management and strategy
- Enterprise software implementation and optimization
- Business process improvement through technology
- Cross-functional collaboration and stakeholder management
- Data-driven decision making and analytics
Professional Impact
Throughout her career, Kristen has spearheaded numerous successful IT initiatives that have positively impacted the Dallas Cowboys' operations and fan engagement. Her strategic leadership and technical expertise have enabled the organization to streamline workflows, enhance the customer experience, and maintain a competitive edge in the industry.
Conclusion
Kristen Boydston is a versatile IT leader with a proven track record of driving organizational success through innovative technology solutions. Her deep understanding of service management, combined with her strategic acumen, makes her a valuable asset to the Dallas Cowboys and a respected professional in the sports technology industry.
