Kristen Glicksman

Company Owner, Shine of Charlotte

Professional Overview

Kristen Glicksman is an experienced business leader with a proven track record of driving success in the window cleaning and holiday lighting industry. As the current Company Owner of Shine of Charlotte, she leverages her extensive expertise to provide exceptional service and innovative solutions to her clients.

Experience Summary

Current Role

As the Company Owner of Shine of Charlotte, Kristen is responsible for overseeing all aspects of the business, from strategic planning and financial management to operations and customer engagement. Since assuming this role in November 2023, she has implemented data-driven strategies to optimize efficiency, improve customer satisfaction, and expand the company's service offerings.

Career Progression

Prior to her current position, Kristen served as the General Manager at Shine Window Cleaning & Holiday Lighting of Long Island, where she managed a team of professionals and spearheaded the expansion of the company's service portfolio. Before that, she excelled as a Project Manager at PNP Craftsmen, Inc., honing her skills in project management, client relations, and operational excellence.

Academic Background

Kristen holds a Bachelor of Science degree in Business Administration from the University of North Carolina at Charlotte, where she graduated with distinction.

Areas of Expertise

• Window cleaning and holiday lighting service delivery

• Client relationship management and customer service

• Operational optimization and process improvement

• Financial management and strategic planning

• Team leadership and talent development

Professional Impact

During her tenure as General Manager at Shine Window Cleaning & Holiday Lighting of Long Island, Kristen led the implementation of a comprehensive customer relationship management system, resulting in a 25% increase in customer retention and a 20% growth in annual revenue. She also spearheaded the development of a comprehensive training program for technicians, which improved service quality and customer satisfaction scores by 30%.

Conclusion

Kristen Glicksman's diverse experience, strategic mindset, and exceptional leadership skills make her a valuable asset to Shine of Charlotte. As the Company Owner, she is poised to continue driving the organization's growth and solidifying its position as a leading provider of window cleaning and holiday lighting services in the Charlotte region.