Kristen Kopplin
Patient Financial Counselor
Tomah, Wisconsin, United States
Professional Overview
Kristen Kopplin is an experienced Patient Financial Counselor with a proven track record of providing exceptional support and guidance to patients in the healthcare industry. With a keen understanding of complex financial processes and a customer-centric approach, she plays a crucial role in ensuring patients receive the best possible financial assistance and information.
Experience Summary
Current Role
Kristen currently serves as a Patient Financial Counselor at Tomah Memorial Hospital, where she has been dedicated to her role since [start date]. In this position, she is responsible for:
- Assisting patients in understanding their financial obligations and exploring payment options
- Educating patients on insurance coverage, eligibility, and the claims process
- Collaborating with insurance providers to resolve billing and reimbursement issues
- Implementing financial assistance programs and guiding patients through the application process
- Maintaining accurate patient records and financial data to ensure compliance with industry regulations
Through her exceptional communication skills and attention to detail, Kristen has consistently delivered a high level of customer service, earning the trust and appreciation of both patients and her healthcare organization.
Career Progression
Prior to her current role, Kristen gained valuable experience as a Billing Specialist at a regional healthcare network, where she developed a deep understanding of the financial aspects of patient care. Her strong analytical skills and ability to navigate complex healthcare systems have been instrumental in her career progression.
Academic Background
Kristen holds a Bachelor of Science degree in Healthcare Administration from the University of Wisconsin-La Crosse, where she graduated with Honors. Her specialized education has equipped her with a comprehensive understanding of the healthcare industry, financial management, and patient-centric service delivery.
Areas of Expertise
- Patient financial counseling and education
- Insurance verification and claims processing
- Financial assistance program administration
- Compliance with healthcare financial regulations
- Effective communication and customer service
Professional Impact
Throughout her career, Kristen has made significant contributions to the healthcare organizations she has served. Her dedication to improving patient financial experiences has led to increased patient satisfaction and reduced administrative burdens for the organization. Additionally, Kristen has been recognized for her innovative approaches to streamlining financial processes and implementing cost-saving initiatives.
Conclusion
Kristen Kopplin's extensive experience, exceptional communication skills, and commitment to patient-centered care make her a valuable asset to the healthcare industry. Her strong technical and interpersonal abilities, coupled with her passion for financial counseling, position her for continued growth and success in her career.
