Kristi Dunlap

Client Services Coordinator

Professional Overview
Kristi Dunlap is a dedicated Client Services Coordinator with a demonstrated track record of supporting client needs and driving operational excellence. With a diverse background spanning project management, data analysis, and client-facing roles, Kristi brings a unique blend of technical expertise and customer-centric service to her current position.

Experience Summary

Current Role
As the Client Services Coordinator at Impiricus, Kristi is responsible for managing the end-to-end client experience, ensuring seamless service delivery and proactive issue resolution. In this role, she serves as the primary point of contact for a portfolio of key accounts, fostering strong relationships and advocating for client needs. Kristi's ability to effectively coordinate cross-functional teams, streamline workflows, and deliver innovative solutions has earned her a reputation as a valuable asset to the organization.

Career Progression
Prior to her current role, Kristi held the position of Operations Specialist at Impiricus, where she played a pivotal role in optimizing internal processes and implementing data-driven strategies to enhance efficiency. Before joining Impiricus, Kristi worked as a Project Data Analyst at the Georgia Department of Public Safety, where she leveraged her analytical skills to support critical initiatives and drive informed decision-making.

Academic Background
Kristi holds a Bachelor of Science degree in Business Administration from the University of Georgia, with a concentration in Operations Management. Her academic achievements and specialized training have equipped her with a strong foundation in data analysis, project management, and client-centric service delivery.

Areas of Expertise

• Client relationship management

• Cross-functional collaboration

• Data analysis and reporting

• Process improvement and optimization

• Project management and coordination

• Stakeholder communication and engagement

Professional Impact
During her tenure as an Operations Specialist at Impiricus, Kristi spearheaded the implementation of a new client-facing portal, which resulted in a 25% increase in customer satisfaction and a 20% reduction in response times. In her previous role at the Georgia Department of Public Safety, Kristi's data-driven insights contributed to the successful completion of a high-profile project, earning her recognition from senior leadership.

Conclusion
Kristi Dunlap's diverse experience, technical expertise, and customer-centric approach position her as a valuable asset to Impiricus. As the Client Services Coordinator, she is poised to continue driving operational excellence, strengthening client relationships, and contributing to the company's overall success.