Kristi Hewitt

Patient Finance Educator | Middleville, Michigan

Professional Overview

Kristi Hewitt is an experienced Patient Finance Educator with a strong background in healthcare financial management and patient education. In her current role, she is responsible for guiding patients through the complexities of healthcare financing, helping them navigate insurance coverage, payment options, and financial assistance programs.

Current Role

As a Patient Finance Educator at Spectrum Health, Kristi is instrumental in improving patient financial literacy and ensuring that individuals and families can access the care they need. Her key responsibilities include:

• Providing one-on-one counseling to patients, explaining coverage details, out-of-pocket costs, and payment plans

• Assisting patients in identifying and applying for relevant financial assistance programs

• Collaborating with insurance providers to resolve billing and coverage issues

• Developing and delivering educational workshops and materials to improve patient financial awareness

• Implementing strategies to enhance the overall patient financial experience

Through her dedication and expertise, Kristi has consistently received positive feedback from patients, with a 95% satisfaction rating in her most recent performance review.

Career Progression

Prior to her current role, Kristi held various positions within the healthcare finance industry, including:

• Financial Analyst, Spectrum Health (2015 - 2018)

• Patient Account Representative, Mercy Health (2012 - 2015)

• Billing Specialist, Metro Health Hospital (2009 - 2012)

Throughout her career, Kristi has demonstrated a commitment to improving patient financial outcomes and streamlining healthcare payment processes. She has been recognized for her innovative solutions, including the implementation of a new patient assistance program that resulted in a 20% increase in patient enrollment and a 15% reduction in unpaid balances.

Academic Background

Kristi holds a Bachelor of Science in Healthcare Administration from Grand Valley State University, where she graduated with Cum Laude honors. She also completed a master's degree in Healthcare Finance from the University of Michigan, further enhancing her expertise in the field.

Areas of Expertise

• Healthcare finance and patient billing

• Insurance coverage analysis and patient education

• Financial assistance program management

• Effective communication and patient advocacy

• Continuous process improvement and project management

Professional Impact

Kristi's contributions have had a significant impact on the patients and communities she serves. She has been instrumental in developing and implementing a comprehensive patient financial education program that has resulted in a 30% reduction in patient billing inquiries and a 25% increase in timely payments.

Additionally, Kristi has contributed to industry-wide discussions on improving patient financial literacy, having presented at several regional healthcare conferences and authored articles for industry publications.

Conclusion

With her extensive experience, strong analytical skills, and unwavering commitment to patient-centric care, Kristi Hewitt is a valuable asset to Spectrum Health and the healthcare community as a whole. She is poised to continue making a positive impact on the lives of patients by empowering them to make informed financial decisions and access the care they need.