Professional Summary
Professional Overview
Kristi O'Keefe is an accomplished customer service and operations professional with over 10 years of experience in the luxury retail and e-commerce industries. As the Director of Omni Services at rag & bone, she leverages her deep expertise in resource planning, customer care management, and cross-functional collaboration to deliver exceptional omnichannel experiences.
Experience Summary
Current Role
As the Director of Omni Services at rag & bone, Kristi leads a team responsible for optimizing customer touchpoints across all sales channels. She oversees resource planning, inventory management, and customer experience initiatives to drive operational efficiency and customer satisfaction. Under her leadership, the Omni Services team has implemented innovative technological solutions that have improved response times by 25% and enabled a 15% increase in first-call resolution.
Career Progression
Prior to her current role, Kristi held several customer-facing and analytical positions within the YOOX NET-A-PORTER GROUP ecosystem. As a Premier Customer Care Manager, she spearheaded process improvements that resulted in a 20% reduction in average handling time. As a Resource Planning Analyst, she leveraged data-driven insights to optimize staffing levels and enhance productivity. Kristi began her career as a Senior Sales Advisor at NET-A-PORTER.COM, where she developed a deep understanding of luxury consumer behavior and the importance of personalized service.
Academic Background
Kristi holds a Bachelor of Science degree in Business Administration from the University of Pennsylvania, with a concentration in Marketing and Operations Management.
Areas of Expertise
- Omnichannel customer service operations
- Resource planning and workforce optimization
- Inventory management and fulfillment strategies
- Cross-functional project management
- Data analysis and performance reporting
- Leadership and team development
Professional Impact
Through her innovative approaches and collaborative mindset, Kristi has made significant contributions to the success of the organizations she has worked for. Her ability to identify and implement process improvements has consistently led to enhanced customer satisfaction and operational efficiencies. Kristi's industry expertise and forward-thinking insights have made her a respected thought leader, and she is often called upon to share her perspectives at industry events and conferences.
Conclusion
With a proven track record of driving positive change and a deep commitment to excellence, Kristi O'Keefe is poised to continue making a lasting impact in the luxury retail and e-commerce space. Her versatile skill set and strategic vision make her a valuable asset to any organization seeking to optimize its omnichannel operations and deliver exceptional customer experiences.
