Kristin Clifford
Senior Patient Financial Navigator
Professional Overview
Kristin Clifford is a seasoned healthcare financial professional with over 20 years of experience in revenue operations, patient financial advocacy, and medical claims management. As the Senior Patient Financial Navigator at MultiCare Health System, she utilizes her extensive industry expertise to guide patients through the complex landscape of healthcare finance, ensuring they receive the support and resources they need.
Experience Summary
Current Role
As the Senior Patient Financial Navigator at MultiCare Health System, Kristin is responsible for overseeing a team of patient financial advocates. In this role, she works closely with patients to analyze their insurance coverage, identify applicable financial assistance programs, and develop personalized payment plans. Kristin's leadership has been instrumental in improving patient satisfaction and reducing financial barriers to care within the MultiCare network.
Career Progression
Prior to her current role, Kristin held several influential positions within the healthcare industry. As the Revenue Operations Supervisor at MultiCare Yakima Memorial, she led a team focused on streamlining revenue cycle processes and enhancing data-driven decision making. Earlier in her career, Kristin served as the Lead Patient Financial Advocate at Virginia Mason Memorial, where she spearheaded initiatives to enhance patient education and optimize financial assistance program utilization. Her diverse experience has equipped Kristin with a deep understanding of the evolving healthcare landscape and the ability to implement strategic, patient-centric solutions.
Academic Background
Kristin holds a Bachelor of Science in Business Administration from Central Washington University, where she graduated cum laude. Her academic achievements and commitment to continuous learning have been instrumental in shaping her professional development.
Areas of Expertise
- Patient financial navigation and advocacy
- Revenue cycle management
- Insurance claims processing and reimbursement
- Financial assistance program management
- Team leadership and coaching
Professional Impact
Throughout her career, Kristin has made significant contributions to improving patient financial experiences and outcomes. At Virginia Mason Memorial, she spearheaded the implementation of a comprehensive financial counseling program, resulting in a 25% increase in patient understanding of their financial obligations. In her current role at MultiCare Health System, Kristin has led initiatives to streamline the patient financial navigation process, leading to a 15% reduction in patient out-of-pocket costs.
Conclusion
Kristin Clifford's extensive experience, industry expertise, and patient-centric approach make her a valuable asset to the MultiCare Health System. As the Senior Patient Financial Navigator, she continues to drive innovative solutions that enhance the financial well-being of patients and the overall success of the organization.
