Kristin Clifford

Senior Patient Financial Navigator

Professional Overview

Kristin Clifford is a seasoned healthcare professional with over 20 years of experience in revenue operations, patient financial advocacy, and claims management. As the Senior Patient Financial Navigator at MultiCare Health System, she leverages her extensive industry expertise to guide patients through the complex financial landscape of healthcare, ensuring they receive the highest level of support and advocacy.

Experience Summary

Current Role

As the Senior Patient Financial Navigator at MultiCare Health System, Kristin is responsible for overseeing the patient financial navigation team, developing and implementing strategic initiatives to improve the patient financial experience, and driving process improvements to enhance revenue cycle efficiency. In her current role, Kristin has been instrumental in increasing patient satisfaction scores by 15% and reducing denials by 20% through her collaborative efforts with cross-functional teams.

Career Progression

Prior to her current role, Kristin held several leadership positions within the healthcare industry, including Revenue Operations Supervisor at MultiCare Yakima Memorial and Lead Patient Financial Advocate at Virginia Mason Memorial. In these roles, she honed her expertise in revenue cycle management, financial counseling, and patient advocacy, consistently delivering measurable results and driving positive change.

Academic Background

Kristin holds a Bachelor of Science degree in Business Administration from the University of Washington, where she graduated with honors.

Areas of Expertise

• Revenue cycle management

• Patient financial navigation and advocacy

• Regulatory compliance and industry best practices

• Process improvement and operational optimization

• Effective team leadership and cross-functional collaboration

Professional Impact

Throughout her career, Kristin has been recognized for her ability to drive meaningful change and improve patient outcomes. She has spearheaded several initiatives that have resulted in significant cost savings and enhanced patient satisfaction, including the implementation of a patient-centric financial assistance program that increased access to care for underserved populations by 22%.

Conclusion

Kristin Clifford's extensive experience, strategic mindset, and unwavering commitment to patient-centered care make her a valuable asset to the healthcare industry. As she continues to grow in her role as Senior Patient Financial Navigator at MultiCare Health System, she remains dedicated to empowering patients, optimizing revenue cycle operations, and contributing to the overall success of the organization.