Kristin Milano, AVP, IS Clinical Systems - Revenue Cycle and Finance
Professional Overview
Kristin Milano is an accomplished healthcare IT leader with extensive experience in data governance, revenue cycle management, and clinical systems implementation. As the AVP of IS Clinical Systems - Revenue Cycle and Finance at Ochsner Health, she oversees the strategic direction and operational management of critical enterprise systems that support the organization's financial and clinical operations.
Experience Summary
Current Role
As the AVP of IS Clinical Systems - Revenue Cycle and Finance at Ochsner Health, Kristin is responsible for leading a team of IT professionals who manage the organization's revenue cycle and financial systems, including the Epic electronic health record (EHR) platform. In this role, she ensures the seamless integration and optimization of these systems to drive operational efficiency, enhance revenue cycle performance, and improve patient financial experience.
Kristin's key achievements in her current role include:
- Spearheading the implementation of advanced data governance and analytics capabilities to improve revenue cycle and financial reporting
- Leading cross-functional teams to streamline clinical and revenue cycle workflows, resulting in enhanced productivity and reduced operational costs
- Collaborating with clinical and financial stakeholders to identify and address system pain points, leading to improved user satisfaction and system performance
Career Progression
Kristin's career has been marked by a steady progression of increasing responsibilities within Ochsner Health's IT department. Prior to her current role, she served as the IS Director of Access and Data Governance, where she was instrumental in establishing robust data governance practices and enhancing the organization's ability to leverage data-driven insights.
Earlier in her career, Kristin held positions as a Manager of Data Governance, Epic HIM Team Lead, and Epic Application Coordinator, demonstrating her deep understanding of healthcare IT systems and her ability to drive process improvements and system enhancements.
Before transitioning to healthcare IT, Kristin gained valuable experience as an Associate Attorney, working in the legal field and honing her analytical and problem-solving skills.
Academic Background
Kristin holds a Juris Doctor (J.D.) degree, which has provided her with a strong foundation in legal analysis, critical thinking, and effective communication - skills that have proven invaluable in her healthcare IT career.
Areas of Expertise
- Revenue cycle management
- Data governance and analytics
- Clinical system implementation and optimization
- Cross-functional team leadership
- Strategic planning and project management
Professional Impact
Kristin's contributions have had a significant impact on Ochsner Health's ability to leverage technology to improve financial performance, enhance patient experience, and drive operational excellence. Her expertise in revenue cycle management and data governance has been instrumental in helping the organization navigate the complex healthcare landscape and stay ahead of industry trends.
Conclusion
With her proven track record of success, Kristin Milano is a strategic leader who is poised to continue driving innovation and transformative change within the healthcare IT industry. Her deep understanding of the intersection between clinical systems, revenue cycle, and data governance, combined with her exceptional leadership skills, make her a valuable asset to Ochsner Health and the healthcare community at large.
