Kristina Milinkovich
Professional Summary
Professional Overview
Kristina Milinkovich is a seasoned Product Manager with over 20 years of experience driving innovation and optimizing business processes across diverse industries. She leverages her expertise in IT, operations, and communications to deliver impactful solutions that enhance organizational efficiency and drive customer satisfaction.
Experience Summary
Current Role
As a Product Manager at Optum, Kristina is responsible for managing the development and implementation of new digital products and services. She collaborates cross-functionally to gather and prioritize customer requirements, oversee the product roadmap, and ensure timely delivery of high-quality solutions. Kristina's strategic insights and data-driven approach have contributed to the successful launch of several industry-leading products.
Career Progression
Prior to her role at Optum, Kristina held various positions at Ecolab, where she demonstrated her versatility and leadership abilities. As the Communication Lead in Global IT Communications, she spearheaded the transformation of the company's internal communication strategies, resulting in improved employee engagement and streamlined information sharing. Earlier in her career, Kristina served as an IT Business Process Analyst, leveraging her expertise in process improvement and change management to enhance the efficiency of the IT Help Center.
Kristina's diverse background also includes roles as a Consultant at Best Buy, a Business Process Consultant at KM Consulting, and the Vice President of Operations at Full Circle Organics, LLC. These experiences have equipped her with a well-rounded understanding of various business functions and the ability to drive meaningful change across organizations.
Academic Background
Kristina holds a Bachelor of Science degree in Business Administration from the University of Minnesota, where she graduated with honors.
Areas of Expertise
- Product management and development
- Business process optimization
- IT systems and infrastructure
- Cross-functional collaboration
- Data analysis and decision-making
- Change management and communications
Professional Impact
During her tenure at Ecolab, Kristina spearheaded the implementation of a new knowledge management system, resulting in a 25% reduction in response times for IT support inquiries. Additionally, she led the development of a comprehensive training program that empowered the IT Help Center team to better assist customers, leading to a 15% increase in customer satisfaction scores.
Conclusion
Kristina Milinkovich is a versatile and results-driven professional who has consistently demonstrated her ability to drive innovation, optimize business processes, and deliver exceptional customer experiences. With her proven track record of success and her passion for leveraging technology to solve complex challenges, Kristina is poised to continue making a significant impact in the product management field.
