Kristine Mahoney
Director of Patient Financial Services
Professional Overview
Kristine Mahoney is an experienced healthcare finance professional with over 15 years of expertise in patient financial services management. As the Director of Patient Financial Services at Salter HealthCare, she oversees the organization's revenue cycle operations, driving process improvements and ensuring efficient financial workflows to support the delivery of high-quality patient care.
Experience Summary
Current Role
As the Director of Patient Financial Services at Salter HealthCare, Kristine is responsible for leading a team of 25 financial specialists in optimizing the organization's revenue cycle management. She has implemented innovative strategies to enhance insurance verification, patient registration, and claims processing, resulting in a 20% reduction in claim denials and a 15% increase in patient collections over the past two years.
Kristine's strong analytical skills and collaborative approach have enabled her to work closely with the clinical and operational teams to identify and address key financial bottlenecks. She has spearheaded the implementation of a new patient financial assistance program, which has improved patient satisfaction and increased access to care for underserved populations.
Career Progression
Prior to her current role, Kristine served as the Accounts Receivable Manager at Salter HealthCare for over 15 years. In this position, she played a pivotal role in streamlining the organization's billing and collections processes, resulting in a 12% reduction in days sales outstanding (DSO) and a 95% first-pass claims resolution rate.
Kristine's dedication and innovative mindset have been recognized through various awards, including the "Outstanding Healthcare Finance Leader" award from the local chapter of the Healthcare Financial Management Association (HFMA) in 2019.
Academic Background
Kristine holds a Bachelor of Science in Accounting from the University of Massachusetts Dartmouth. She is a Certified Healthcare Financial Professional (CHFP) and has completed several industry-specific training programs in revenue cycle management and patient experience optimization.
Areas of Expertise
- Healthcare revenue cycle management
- Patient financial services operations
- Insurance verification and claims processing
- Financial data analysis and reporting
- Process improvement and project management
- Team leadership and personnel management
Professional Impact
Kristine's leadership and expertise have had a significant impact on Salter HealthCare's financial performance and patient satisfaction. Under her guidance, the organization has achieved a 98% clean claim submission rate and a patient satisfaction score of 4.8 out of 5 for the financial services department.
Kristine is actively involved in the local HFMA chapter, where she serves as a board member and regularly presents at industry conferences, sharing her insights and best practices with her peers.
Conclusion
With her extensive experience, strong leadership skills, and innovative mindset, Kristine Mahoney is a valuable asset to Salter HealthCare. She is committed to driving operational excellence and enhancing the patient financial experience, positioning the organization for continued success in the evolving healthcare landscape.
