Kritika Arora
Training Manager
Kritika Arora is an accomplished Training Manager with over 5 years of experience in the hospitality industry. She excels at developing and delivering comprehensive training programs that enhance employee skills, improve operational efficiency, and drive organizational success.
Professional Overview
As the Training Manager at Hyatt Hotels Corporation, Kritika is responsible for spearheading the design, implementation, and continuous improvement of training initiatives across the organization. Her expertise lies in identifying training needs, creating engaging course content, and facilitating interactive learning sessions that empower employees to excel in their roles.
Experience Summary
Current Role
Kritika has been the Training Manager at Hyatt Hotels Corporation since May 2023. In this role, she oversees the training and development of over 500 employees across multiple properties, ensuring they are equipped with the knowledge and skills to provide exceptional guest experiences. Kritika's strategic approach to training has led to a 15% increase in employee satisfaction and a 10% improvement in guest satisfaction scores within the first six months of her tenure.
Career Progression
Prior to her current role, Kritika held various positions in the hospitality industry, including Learning and Quality Manager at IHG Hotels & Resorts, Assistant Training Manager at The Pride Hotels, and Assistant Manager of Human Resources and Training at DoubleTree by Hilton. Throughout her career, she has demonstrated a strong aptitude for identifying training gaps, designing innovative learning solutions, and driving measurable improvements in employee performance and customer satisfaction.
Academic Background
Kritika holds a Bachelor's degree in Hospitality Management from Vellore Institute of Technology, where she graduated with Honors. She is also a certified trainer with a specialization in adult learning principles and instructional design.
Areas of Expertise
- Hospitality industry training and development
- Needs assessment and training program design
- Facilitation of interactive learning sessions
- Employee engagement and change management
- Continuous improvement and performance optimization
- Talent development and succession planning
Professional Impact
Kritika has been recognized for her contributions to the hospitality industry, including her work in revamping the training program at IHG Hotels & Resorts, which led to a 20% reduction in employee turnover. She has also been invited to speak at industry conferences, sharing her insights on leveraging training and development to drive organizational growth and adaptability.
Conclusion
Kritika Arora is a versatile Training Manager with a proven track record of designing and implementing effective training programs that positively impact employee performance and customer satisfaction. Her strategic vision, strong facilitation skills, and commitment to continuous improvement make her a valuable asset to the hospitality industry.
