Krunal Patel

Customer Experience Associate @Quizizz | President
Bengaluru, Karnataka, India

Professional Overview

Krunal Patel is a versatile professional with extensive experience in customer service, operations, and event management. He currently serves as the Customer Experience Associate at Quizizz, a leading online education platform, where he plays a pivotal role in enhancing user satisfaction and driving business growth. Additionally, Krunal serves as the President of the organization, leveraging his strategic leadership skills to guide the company's vision and direction.

Experience Summary

Current Role

As the Customer Experience Associate at Quizizz, Krunal is responsible for managing and optimizing the company's customer support infrastructure. He oversees a team of customer service representatives, ensuring seamless communication and prompt resolution of user inquiries. Krunal's data-driven approach and strong problem-solving skills have enabled him to identify and implement process improvements, leading to a significant increase in customer satisfaction ratings.

Career Progression

Prior to his current role, Krunal held various leadership positions, showcasing his versatility and adaptability. He served as the Operation Associate at Newton School, where he streamlined operational processes and contributed to the organization's growth. Krunal also held the role of Director of Event Management at the Hope Organisation, where he successfully planned and executed large-scale events, demonstrating his exceptional event management capabilities.

Academic Background

Krunal holds a degree in Business Administration, which has provided him with a solid foundation in various business disciplines. His academic achievements and the knowledge gained through his studies have been instrumental in shaping his professional development.

Areas of Expertise

• Customer service and support

• Operations management

• Event planning and execution

• Strategic leadership

• Data analysis and process optimization

Professional Impact

Throughout his career, Krunal has demonstrated a track record of driving positive change and delivering measurable results. At Quizizz, he has implemented innovative customer service strategies, leading to a reduction in response times and an increase in first-call resolution rates. As the President of the organization, Krunal has spearheaded several initiatives that have strengthened the company's market position and enhanced its reputation within the industry.

Conclusion

Krunal Patel's diverse experience, coupled with his strong customer-centric approach and strategic leadership skills, make him a valuable asset to any organization. As he continues to grow in his current roles, Krunal is poised to make a significant impact on the customer experience and business operations within the education technology sector.