Krystal Soo, Patient Financial Navigation Advisor
Professional Overview
Krystal Soo is an experienced healthcare professional with a strong background in patient financial navigation. As a Patient Financial Navigation Advisor at Cooper University Health Care, she leverages her expertise to guide patients through the complexities of healthcare financing and insurance coverage.
Experience Summary
Current Role
As a Patient Financial Navigation Advisor at Cooper University Health Care since 2019, Krystal is responsible for assisting patients in understanding their financial obligations and exploring available options to ensure affordable access to healthcare services. She works closely with patients, insurance providers, and internal teams to identify the most suitable financial solutions, resulting in improved patient satisfaction and enhanced revenue cycle management for the organization.
Career Progression
Prior to her current role, Krystal held various positions within the healthcare industry, including ED Registrar at Cooper University Health Care, Rig Supervisor at VIP Pet Care, Office Manager at Rehab Excellence Center, and Therapy Staff Support at General Healthcare Resources. This diverse background has equipped her with a well-rounded understanding of the healthcare ecosystem and the ability to navigate complex patient-centric challenges.
Academic Background
Krystal has a strong educational foundation, having completed her studies in the relevant field. Her academic achievements and specialized knowledge contribute to her ability to provide comprehensive financial guidance to the patients she serves.
Areas of Expertise
- Patient financial navigation and counseling
- Insurance eligibility and benefit coordination
- Revenue cycle management
- Healthcare administration and operations
- Effective communication and customer service
Professional Impact
Throughout her career, Krystal has demonstrated a commitment to improving patient experiences and optimizing healthcare financing processes. Her contributions have led to increased patient satisfaction, reduced financial barriers to care, and enhanced organizational efficiency.
Conclusion
Krystal Soo's extensive experience in patient financial navigation, coupled with her strong healthcare industry expertise, positions her as a valuable asset to the Cooper University Health Care team. Her dedication to providing personalized support and navigating the complexities of healthcare financing enables her to make a meaningful impact on the lives of the patients she serves.
