KU Tiong

Data Product Manager

Singapore, Singapore

Professional Overview

KU Tiong is a seasoned Data Product Manager with a breadth of experience in the healthcare industry. Skilled in bridging the gap between business requirements and technological solutions, he excels at delivering innovative data-driven products that drive organizational growth and enhance customer experiences.

Experience Summary

Current Role

Data Product Manager, CareHealth (2023-12-01 to Present)

• Responsible for defining and executing the strategic vision for CareHealth's data products, ensuring alignment with the company's overall business objectives

• Collaborates cross-functionally with stakeholders from engineering, analytics, and product teams to identify and prioritize data product requirements

• Leads the development and implementation of data products, leveraging cutting-edge technologies and best practices to deliver impactful solutions

• Drives continuous improvement by analyzing user feedback, monitoring key performance indicators, and implementing data-driven enhancements

Career Progression

Business Analyst, CareHealth (2022-09-01 to 2023-12-01)

• Analyzed business processes and data to identify opportunities for optimization and automation

• Translated business requirements into technical specifications and collaborating with the engineering team to deliver solutions

• Implemented data governance frameworks and data quality assurance processes to ensure the integrity and reliability of CareHealth's data assets

Project Manager, 2359 Media (2021-09-01 to 2022-08-01)

• Spearheaded the successful delivery of multiple client projects, ensuring on-time and on-budget completion

• Facilitated cross-functional collaboration between design, development, and client teams to align on project goals and milestones

• Implemented agile project management methodologies to drive continuous improvement and enhance team productivity

Academic Background

Bachelor of Science in Computer Science, National University of Singapore

• Graduated with First Class Honors

• Recipient of the Dean's List Award for academic excellence

Areas of Expertise

• Data product management

• Business analysis and requirements gathering

• Agile project management

• Stakeholder management and client engagement

• Data governance and quality assurance

• Healthcare industry knowledge

Professional Impact

• Developed a data-driven product recommendation engine that increased CareHealth's customer engagement by 25%

• Streamlined and automated key business processes at 2359 Media, leading to a 20% improvement in operational efficiency

• Implemented a data-driven decision-making framework that enabled the Tello! team to make more informed strategic decisions, resulting in a 15% increase in revenue

Conclusion

With a strong background in data product management, business analysis, and project delivery, KU Tiong is poised to drive innovation and growth within the healthcare industry. His ability to bridge the gap between business and technology, coupled with his proven track record of delivering impactful data-driven solutions, make him a valuable asset to any organization seeking to leverage the power of data to enhance customer experiences and drive business success.