Professional Summary
Professional Overview
Kumar Abhishek is an accomplished technology leader with extensive experience in the Indian technology industry. As the Head of Customer WOW at Eko, he is responsible for driving exceptional customer experiences and overseeing strategic initiatives to enhance the company's customer-centric approach.
Experience Summary
Current Role
As the Head of Customer WOW at Eko, Kumar Abhishek leads a team of dedicated professionals to ensure the delivery of outstanding customer service and support. He is responsible for implementing innovative strategies, leveraging data-driven insights, and fostering a customer-first culture within the organization. Under his leadership, Eko has consistently maintained high customer satisfaction levels and has been recognized for its exceptional customer experience.
Career Progression
Prior to his current role, Kumar Abhishek held various leadership positions at Eko. He served as a Solution Architect (Platform Strategy), where he played a pivotal role in shaping the company's technology roadmap and driving the implementation of cutting-edge solutions. Before that, he held the role of Tech Lead (Senior Manager - Engineering), overseeing the development and deployment of critical systems that underpinned Eko's core operations.
Earlier in his career, Kumar Abhishek gained valuable experience as an Executive Tech. Programmer at Indiamart Intermesh Limited, where he contributed to the development and optimization of the company's technological infrastructure.
Academic Background
Kumar Abhishek holds a Bachelor's degree in Computer Science and Engineering, showcasing his strong technical foundation and academic achievements.
Areas of Expertise
- Customer experience strategy and implementation
- Data-driven decision-making and insights
- Technology leadership and platform development
- Agile project management and team collaboration
- Driving innovation and operational excellence
Professional Impact
Under Kumar Abhishek's leadership, Eko has consistently delivered exceptional customer experiences, resulting in high customer satisfaction and loyalty. He has played a pivotal role in streamlining processes, implementing cutting-edge technologies, and fostering a customer-centric culture within the organization. His contributions have been instrumental in enhancing Eko's market reputation and driving sustainable growth.
Conclusion
With his extensive experience, strong technical expertise, and visionary leadership, Kumar Abhishek is poised to continue driving Eko's success and cementing its position as a customer-focused industry leader.
