Kumar Rajagopalan

Chief Executive Officer (CEO), Retailers Association of India

Professional Overview

Kumar Rajagopalan is an accomplished retail industry veteran serving as the Chief Executive Officer (CEO) of the Retailers Association of India (RAI). With over two decades of experience in the sector, he is a recognized thought leader driving transformative change and innovation in the Indian retail landscape.

Current Role

As the CEO of RAI since 2009, Kumar oversees the strategic direction and operations of the nation's premier retail industry body. In this capacity, he has been instrumental in advocating for policy reforms, promoting sustainable business practices, and fostering collaboration among industry stakeholders. Under his leadership, RAI has emerged as a influential voice championing the interests of the retail sector and driving its modernization.

Career Progression

Prior to joining RAI, Kumar held senior leadership roles at prominent retail organizations. He served as the Country Head of Retail Solutions at IBM, where he leveraged technology to optimize operational efficiency for clients. Kumar also served as the Executive Director and Chief Operating Officer at Crossword Bookstores, and held a leadership position at Shoppers Stop, one of India's leading department store chains.

Academic Background

Kumar holds a Bachelor's degree in Mechanical Engineering from Birla Institute of Technology and Science, Pilani. He has also completed executive education programs at prestigious institutions such as the Indian Institute of Management, Ahmedabad.

Areas of Expertise

Kumar's deep domain expertise spans across retail operations, supply chain management, technology integration, and policy advocacy. He is a recognized authority on industry trends, consumer behavior, and emerging business models. Kumar's strong leadership skills and collaborative approach have been instrumental in driving collective action within the retail sector.

Professional Impact

Under Kumar's stewardship, RAI has emerged as a pivotal voice advocating for the interests of the retail industry. He has spearheaded several notable initiatives, including the establishment of the Open Network for Digital Commerce (ONDC), a groundbreaking project aimed at democratizing e-commerce in India. Kumar has also been instrumental in fostering partnerships and dialogues with policymakers, enabling the retail sector to navigate regulatory challenges and capitalize on growth opportunities.

Conclusion

With his extensive experience, strategic vision, and industry-wide influence, Kumar Rajagopalan is a distinguished leader making a significant impact on the Indian retail landscape. As the CEO of RAI, he continues to drive transformative change, foster innovation, and champion the long-term sustainability and growth of the retail industry.