Professional Summary
Professional Overview
L'kisha Swanson is a seasoned professional with extensive experience in the healthcare and pharmaceutical industries. As the Manager of Benefit Configuration and Quality at RxBenefits, Inc., she leverages her deep expertise in pharmacy benefits management, medication therapy management, and customer service to drive operational excellence and quality assurance.
Experience Summary
Current Role
In her current role as Manager of Benefit Configuration and Quality at RxBenefits, Inc., L'kisha is responsible for overseeing the configuration and quality control of pharmacy benefit plans for RxBenefits' clients. She leads a team of coordinators in ensuring the accurate setup and maintenance of benefit plans, while also implementing rigorous quality assurance protocols to guarantee exceptional service delivery. L'kisha's strategic leadership and ability to identify and resolve complex issues have significantly enhanced RxBenefits' operational efficiency and client satisfaction.
Career Progression
Prior to her current position, L'kisha held various roles within the healthcare and pharmaceutical sectors, including Supervisor of PBM Coordinators at RxBenefits, Inc., Pharmacy Technician Instructor at Jefferson State Community College, and Certified Pharmacy Technician in various roles at Catamaran, CVS/Caremark, and St. Vincent's Health System. Throughout her career, L'kisha has consistently demonstrated a track record of excellence, consistently exceeding performance targets and contributing to the growth and success of the organizations she has served.
Academic Background
L'kisha holds a Pharmacy Technician certification and has completed additional specialized training in medication therapy management, customer service, and leadership development. Her commitment to continuous learning and professional development has been instrumental in her ability to excel in the dynamic healthcare and pharmaceutical industries.
Areas of Expertise
- Pharmacy benefits management
- Medication therapy management
- Customer service and client relationship management
- Quality assurance and process improvement
- Team leadership and coordination
Professional Impact
L'kisha's expertise and leadership have had a significant impact on the organizations she has served. As a Supervisor of PBM Coordinators, she implemented process improvements that streamlined benefit plan setup and reduced client onboarding timelines by 20%. In her current role, she has spearheaded the development of a comprehensive quality assurance program that has resulted in a 95% client satisfaction rating and a 10% reduction in benefit plan errors.
Conclusion
With her extensive industry experience, strong technical proficiency, and proven leadership skills, L'kisha Swanson is poised to continue making valuable contributions to the healthcare and pharmaceutical industries. Her commitment to excellence and dedication to delivering exceptional service make her a valuable asset to any organization.
