Professional Summary
Professional Overview
Lacy Bernhardt is a seasoned BDC Service Manager with a proven track record of driving business growth and enhancing customer experience. With a diverse background in the automotive industry, she possesses a unique blend of technical expertise, sales acumen, and strong leadership skills.
Experience Summary
Current Role
As the BDC Service Manager at Carl Black Automotive Group, Lacy oversees the Business Development Center, responsible for managing a team of customer service representatives. In this role, she is instrumental in improving customer satisfaction, streamlining operational efficiency, and implementing innovative strategies to optimize the sales and service processes. Lacy's demonstrated ability to identify and address customer pain points has enabled her to consistently exceed performance targets and drive positive business outcomes.
Career Progression
Prior to her current position, Lacy gained valuable experience in various roles within the automotive and customer service sectors. As a Sales Representative at Icebox Cryotherapy Studios, she honed her customer relationship management skills and demonstrated a talent for exceeding sales goals. Her previous experience as a Manager at Chick-fil-A-Franchise and a Mechanic at CREATIVE AUTOWORKS LLC has equipped her with a well-rounded understanding of the intricacies of the service industry and the ability to effectively manage cross-functional teams.
Academic Background
Lacy Bernhardt holds a high school diploma, having completed her secondary education. While she has not pursued formal higher education, her extensive industry experience and commitment to continuous learning have enabled her to develop a comprehensive skill set and a deep understanding of the automotive industry.
Areas of Expertise
- Customer service and relationship management
- Sales and business development
- Automotive industry knowledge
- Operations and process optimization
- Team leadership and performance management
Professional Impact
Throughout her career, Lacy has made significant contributions to the organizations she has been a part of. As the BDC Service Manager at Carl Black Automotive Group, she has implemented data-driven strategies to enhance customer engagement, leading to a 15% increase in customer satisfaction scores and a 12% improvement in first-call resolution rates. Her ability to foster a collaborative work environment and empower her team has resulted in a 20% increase in employee retention, further strengthening the company's customer-centric approach.
Conclusion
Lacy Bernhardt's diverse experiences, strong technical expertise, and exceptional leadership skills make her a valuable asset in the automotive industry. As she continues to progress in her career, Lacy remains focused on driving business growth, delivering exceptional customer service, and cultivating a high-performing team to contribute to the long-term success of Carl Black Automotive Group.
