Professional Overview
Laleindra Manoharan is a seasoned Operations Manager based in Petaling Jaya, Malaysia, with a strong background in managing teams and driving operational excellence in the technology sector. Key expertise areas include IT service management, team leadership, and process improvement, with a focus on the technology industry.
Experience Summary
Current Role
Laleindra currently serves as an Operations Manager at DXC Technology, a position held from December 2017 to November 2023. Key responsibilities include overseeing daily operations, managing teams, and implementing process improvements to drive efficiency and productivity. Notable achievements in this role include successful team management and operational enhancements, though specific metrics are not available.
Career Progression
Laleindra's career trajectory showcases progressive growth from technical support roles to leadership positions. Notable previous roles include Team Lead at DXC Technology, Service Desk Transition SME at Computer Science Corporation, and Subject Matter Expert at CSC. These positions have equipped Laleindra with a deep understanding of IT services, transition management, and technical support, contributing to a strong career foundation.
Academic Background
Laleindra holds a Diploma in Advertising, Multimedia, and Broadcasting from Limkokwing University of Creative Technology, completed between 2004 and 2007. While the diploma may not directly relate to the current field of operations management, it demonstrates an educational foundation and potential aptitude for creative problem-solving and multimedia communication.
Areas of Expertise
- Industry-specific skills: IT service management, operational process improvement, and team leadership within the technology sector.
- Technical competencies: Experience with service desk operations, technical support, and transition management.
- Leadership and management capabilities: Proven ability to manage teams, oversee operations, and drive productivity enhancements.
Professional Impact
While specific project details and metrics are not provided, Laleindra's career progression and current role suggest significant contributions to operational efficiency and team performance within the organizations served.
Conclusion
Laleindra Manoharan's professional trajectory is marked by consistent growth and a deepening expertise in operations management within the technology sector. Currently focused on operational excellence and team leadership, Laleindra offers a valuable blend of technical knowledge, managerial skills, and industry experience, positioning as a capable and dedicated operations professional.
