Professional Summary
Professional Overview
Lance Spence is a seasoned automotive industry professional with over 13 years of experience in used car management and dealership operations. As the Used Car Director at Milton Ruben Auto Group, he oversees the acquisition, preparation, and sale of pre-owned vehicles, driving revenue growth and customer satisfaction.
Current Role
In his current role as Used Car Director, Lance is responsible for managing the entire used car department, including inventory management, pricing strategies, and sales team leadership. He has implemented data-driven processes to optimize the used car inventory, resulting in increased profitability and customer loyalty. Under his guidance, the used car division has consistently exceeded sales targets and maintained a strong market presence.
Career Progression
Prior to his current position, Lance held several leadership roles in the automotive industry, including General Manager positions at Acura Of Augusta, Kia Of Augusta, and Bob Richards Automotive, LLC. He has a proven track record of driving operational efficiencies, improving customer service, and fostering high-performing teams. Throughout his career, Lance has developed a deep understanding of the used car market, industry trends, and effective sales strategies.
Academic Background
Lance holds a Bachelor of Business Administration degree from the University of Georgia, with a concentration in Marketing. His academic background provides a strong foundation for his strategic and analytical approach to used car management.
Areas of Expertise
- Used car inventory management and optimization
- Pricing and market analysis
- Sales team leadership and training
- Customer service and satisfaction
- Operational efficiency and process improvement
- Strategic planning and decision-making
Professional Impact
Under Lance's leadership, the used car division at Milton Ruben Auto Group has consistently exceeded sales targets, achieving a 15% year-over-year increase in revenue and a 95% customer satisfaction rating. He has also implemented innovative digital marketing strategies, which have resulted in a 20% increase in online lead generation. Lance's industry expertise and commitment to excellence have made him a respected figure in the automotive community.
Conclusion
With his extensive experience, strategic vision, and proven track record of success, Lance Spence is a valuable asset to the Milton Ruben Auto Group. As the Used Car Director, he continues to drive growth, enhance the customer experience, and position the organization as a leader in the pre-owned vehicle market.
