Lap Phan

Product Manager

Seasoned product professional with a proven track record of driving successful digital products and delivering measurable business impact. Combines technical expertise, strategic thinking, and strong stakeholder management capabilities to identify and capitalize on market opportunities.

Professional Overview

Lap Phan is a Product Manager with extensive experience in the healthcare and technology industries. He is adept at leading cross-functional teams, delivering innovative product solutions, and optimizing user experiences to drive growth and engagement.

Experience Summary

Current Role

Product Manager, Care (May 2021 - Present)

Spearheading the development and launch of a new telehealth platform, accelerating the company's expansion into the digital health space

Collaborating with engineering, design, and medical teams to define product roadmaps, prioritize features, and ensure seamless user experiences

Driving data-driven decision making by analyzing user feedback, market trends, and key performance metrics to continually enhance the product

Career Progression

Product Manager, Zoop Care (August 2020 - May 2021)

Managed the company's flagship mobile application, leading product enhancements that increased user engagement by 25% and reduced churn by 15%

Conducted market research, competitor analysis, and user testing to identify growth opportunities and inform the product strategy

Country Product Operations, Grab (September 2019 - July 2020)

Spearheaded the implementation of a centralized product operations framework, improving cross-functional collaboration and streamlining product development processes

Collaborated with regional teams to adapt and localize Grab's suite of mobility and logistics services for the Vietnamese market

Technical Program Manager, Grab (May 2018 - September 2019)

Managed the successful delivery of complex, high-impact technology initiatives, including the integration of a new payments platform and the rollout of a driver-facing mobile app

Education

Master of Business Administration (MBA), Information Systems
University of Economics Ho Chi Minh City, Vietnam

Areas of Expertise

Product management and strategy

User experience design

Data analysis and decision making

Agile methodology and project management

Cross-functional team leadership

Stakeholder engagement and communication

Professional Impact

Instrumental in the launch of a new telehealth platform, expanding the company's digital healthcare offerings

Drove product enhancements that improved user engagement and retention for a leading mobile application

Implemented a centralized product operations framework to streamline product development and enhance cross-functional collaboration

Conclusion

With a diverse background in product management, Lap Phan is a strategic and results-oriented professional who excels at delivering innovative digital solutions that drive business growth. His combination of technical expertise, user-centric design, and strong leadership abilities make him a valuable asset in the healthcare and technology industries.