Professional Summary
Professional Overview
Laura A. is a seasoned Financial Counselor with a proven track record of providing exceptional financial guidance and support to patients at Southeast Missouri Hospital. With a strong background in the healthcare industry, she leverages her expertise in financial counseling to help patients navigate the complexities of healthcare costs and insurance coverage.
Experience Summary
Current Role
As a Financial Counselor at Southeast Missouri Hospital, Laura is responsible for assisting patients in understanding their financial obligations, identifying appropriate payment options, and connecting them with available financial assistance programs. She works closely with patients to develop personalized financial plans, ensuring they receive the care they need while minimizing the financial burden.
Career Progression
Prior to her current role, Laura held various positions within the hospital, including Scheduling Supervisor and Scheduler. Her diverse experience in patient-facing roles has equipped her with a deep understanding of the healthcare system and the challenges patients often face. Throughout her career, Laura has demonstrated a commitment to providing exceptional customer service and a patient-centric approach to financial counseling.
Academic Background
Laura holds a bachelor's degree in Business Administration from Southeast Missouri State University, where she specialized in Finance. Her academic achievements and industry-relevant education have contributed to her proficiency in financial analysis, budgeting, and client advocacy.
Areas of Expertise
- Healthcare financial counseling
- Patient financial assistance program navigation
- Insurance coverage analysis and optimization
- Effective communication with patients and healthcare providers
- Budgeting and financial planning
- Customer service and client relationship management
Professional Impact
During her tenure as a Financial Counselor, Laura has made significant contributions to the hospital's patient satisfaction and financial performance. She has consistently exceeded patient engagement goals, helping to reduce the hospital's bad debt and improve overall financial stability. Laura's dedication to her work and her commitment to the well-being of the patients she serves have earned her the respect of her colleagues and the trust of the community she serves.
Conclusion
With her extensive experience, strong financial acumen, and client-focused approach, Laura is a valuable asset to the Southeast Missouri Hospital team. She is committed to continuous improvement and remains dedicated to providing exceptional financial counseling services that improve patient outcomes and support the hospital's overall financial health.
