Professional Summary

Professional Overview

Laura Badia is an experienced Operations Manager with a diverse background spanning customer service, hospitality, and retail. She currently oversees operations at PatPat, where she leverages her strong problem-solving skills and attention to detail to drive process improvements and enhance customer satisfaction.

Experience Summary

Current Role

As the Operations Manager at PatPat, Laura is responsible for managing the day-to-day operations of the business. In this role, she oversees a team of customer service agents, ensures efficient workflow, and implements strategies to optimize productivity and service quality. Laura's keen analytical skills and data-driven approach have enabled her to identify and address operational bottlenecks, leading to significant improvements in customer satisfaction metrics.

Career Progression

Prior to her current role, Laura held various customer-facing positions, including Customer Services Agent at eir Ireland, Receptionist at Riverside Hotel, and Christmas Sales Assistant at Flying Tiger UK. These experiences have equipped her with a deep understanding of the importance of delivering exceptional customer service and have honed her ability to adapt to diverse work environments.

Academic Background

Laura holds a Bachelor's degree in Business Administration from the National University of Ireland, Galway. Her academic achievements include being named to the Dean's List for academic excellence.

Areas of Expertise

• Operations Management

• Customer Service and Support

• Process Improvement and Optimization

• Team Leadership and Collaboration

• Data Analysis and Reporting

Professional Impact

Throughout her career, Laura has demonstrated a strong commitment to driving organizational excellence. At PatPat, she has spearheaded several initiatives that have resulted in improved operational efficiency and enhanced customer experiences. Her ability to leverage data-driven insights to inform decision-making has been instrumental in the company's continued growth and success.

Conclusion

With her extensive experience in customer-facing roles and a proven track record of operational excellence, Laura Badia is a valuable asset to any organization. Her dedication to continuous improvement and her ability to adapt to changing business needs make her well-positioned to take on increasingly challenging roles and contribute to the success of her team and the organizations she serves.