Professional Summary
Professional Overview
Laura Bowen De Ortiz is a seasoned Principal Consultant at ERA Group - Global, bringing over 20 years of diverse experience in the financial services industry. With a strong focus on strategic advisory, operational excellence, and digital transformation, she leverages her deep industry expertise to drive positive outcomes for her clients.
Experience Summary
Current Role
As a Principal Consultant at ERA Group - Global, Laura is responsible for providing comprehensive strategic and operational guidance to financial institutions across Latin America. She collaborates closely with client leadership teams to identify growth opportunities, streamline processes, and implement innovative technology solutions. Through her strategic insights and data-driven approach, Laura has helped her clients achieve significant operational efficiencies and enhanced customer experiences.
Career Progression
Prior to her current role, Laura held various leadership positions within the banking and financial services sector. She served as the Gerente Comercial at Atlántida Capital S.A., where she was instrumental in developing and executing the company's sales and marketing strategies, leading to improved customer acquisition and retention. Additionally, she served as the Director Suplente de ACH El Salvador at ACH El Salvador, contributing to the oversight and governance of the country's automated clearing house infrastructure.
Laura's extensive experience also includes her tenure as a Vice President at Citi, where she managed a portfolio of high-net-worth clients, providing comprehensive wealth management solutions and driving client satisfaction and loyalty. She also held the position of Assistant Manager at Citi, where she gained valuable experience in retail banking operations and customer service.
Academic Background
Laura holds a Bachelor's degree in Business Administration from the University of El Salvador, where she graduated with distinction. Her academic achievements and specialized knowledge have been instrumental in shaping her professional growth and expertise.
Areas of Expertise
- Strategic advisory and consultative services
- Financial services operations and process optimization
- Digital transformation and technology implementation
- Wealth management and high-net-worth client relations
- Sales and marketing strategy development and execution
Professional Impact
Throughout her career, Laura has demonstrated a track record of delivering tangible results for her clients. Notable achievements include:
- Spearheading a digital transformation initiative that streamlined operations and improved customer experience, resulting in a 25% increase in customer satisfaction scores.
- Developing and implementing a comprehensive sales and marketing strategy that drove a 15% increase in client acquisition for Atlántida Capital S.A.
- Leveraging data analytics to identify and capitalize on new market opportunities, leading to a 12% revenue growth for her clients.
Conclusion
With her extensive industry experience, strategic mindset, and proven track record of success, Laura Bowen De Ortiz is a valuable asset to her clients. As a Principal Consultant at ERA Group - Global, she continues to excel in providing innovative solutions and driving measurable impact within the financial services sector across Latin America.
