Professional Summary
Professional Overview
Laura Coca-Vargas is an experienced Patient Financial Service Representative 3 at Inova Health System, with a strong background in healthcare revenue cycle management. She leverages her expertise in patient financial services to ensure efficient and compliant billing processes, ultimately enhancing the patient experience.
Experience Summary
Current Role
As a Patient Financial Service Rep 3 at Inova Health System, Laura is responsible for handling complex patient financial inquiries, resolving billing discrepancies, and facilitating effective communication between patients and the healthcare organization. She plays a critical role in maintaining the integrity of Inova's revenue cycle, contributing to the organization's financial stability and growth.
Career Progression
Prior to her current role, Laura held positions within Inova Health System, including Rehabilitation Unit and Quality Intern and Cash Specialist I. She has also gained valuable experience as an Optometric Technician at Steiner Vision, where she developed a keen understanding of healthcare operations and client service.
Academic Background
Laura holds a Bachelor's degree, leveraging her academic foundation to excel in her professional responsibilities.
Areas of Expertise
- Patient financial services and revenue cycle management
- Healthcare billing and coding
- Customer service and client relations
- Problem-solving and conflict resolution
- Attention to detail and process improvement
Professional Impact
Throughout her career, Laura has consistently demonstrated a commitment to excellence, contributing to the success of the organizations she has been a part of. Her ability to navigate complex financial scenarios, coupled with her strong communication skills, has enabled her to positively impact patient satisfaction and overall organizational performance.
Conclusion
With a proven track record in the healthcare industry and a passion for delivering exceptional patient financial services, Laura Coca-Vargas is poised to continue making meaningful contributions to Inova Health System's ongoing success.
