Professional Summary
Professional Overview
Laura Goerig is a seasoned Information Technology leader with over 15 years of experience driving digital transformation and operational excellence across global organizations. As the Senior Director of Information Technology at Global Payments Inc., she oversees the strategic planning, implementation, and optimization of enterprise-wide technology solutions to support the company's evolving business needs. With a strong background in quality assurance and program management, she brings a comprehensive understanding of technology best practices and a proven ability to deliver high-impact, cross-functional initiatives.
Experience Summary
Current Role
As the Senior Director of Information Technology at Global Payments Inc., Laura is responsible for leading a team of IT professionals in the development and execution of the company's technology roadmap. She spearheads the implementation of innovative, scalable systems and platforms to drive operational efficiency, enhance customer experience, and support the organization's global growth strategy. Through her strategic leadership, Laura has played a pivotal role in streamlining IT processes, improving system performance, and optimizing technology investments to support the company's overall business objectives.
Prior to her current role, Laura served as the Program Director for Quality Assurance and Global Technology at MetLife, where she led the implementation of enterprise-wide quality assurance initiatives and oversaw the delivery of complex technology projects. She also held the position of Quality Assurance Manager at Oracle, where she was instrumental in developing and implementing robust testing frameworks to ensure the reliability and scalability of the company's software solutions.
Career Progression
Throughout her career, Laura has demonstrated a strong track record of driving organizational transformation and delivering measurable results. In her previous roles, she has led cross-functional teams in the successful delivery of numerous high-profile projects, including the implementation of a global customer relationship management (CRM) system and the development of a cloud-based enterprise resource planning (ERP) platform. Her ability to align technology strategies with business objectives has earned her a reputation as a strategic and influential IT leader.
Academic Background
Laura holds a Bachelor of Science degree in Computer Science from the University of Arizona, where she graduated with honors. Her academic achievements, combined with her extensive industry experience, have equipped her with a comprehensive understanding of technology trends, emerging best practices, and strategic planning methodologies.
Areas of Expertise
- Information Technology Strategy and Governance
- Enterprise-wide System Implementation and Integration
- Quality Assurance and Testing Frameworks
- Project and Program Management
- Cloud Computing and Virtualization
- Data Analytics and Business Intelligence
- Cybersecurity and Risk Management
Professional Impact
Under Laura's leadership, Global Payments Inc. has successfully navigated the challenges of the COVID-19 pandemic, leveraging technology to enhance remote work capabilities, optimize supply chain operations, and improve customer engagement. She has spearheaded the implementation of a robust data analytics platform that has enabled the organization to make more informed, data-driven decisions, resulting in a 20% improvement in operational efficiency.
Conclusion
With her extensive expertise in IT strategy, project management, and quality assurance, Laura Goerig is a versatile and influential technology leader. Driven by a passion for innovation and a commitment to operational excellence, she is poised to continue driving transformative change and delivering sustainable value for Global Payments Inc. and its stakeholders.
