Professional Summary
Professional Overview
Laura Hanel is a Product Operations Coordinator at care.coach, a leading provider of virtual care solutions. With a diverse background in technology, data management, and customer service, she brings a unique blend of skills and expertise to her current role.
Experience Summary
Current Role
As the Product Operations Coordinator at care.coach, Laura is responsible for overseeing the day-to-day operations of the company's product suite. She collaborates closely with cross-functional teams to ensure smooth product launches, manage customer feedback, and optimize workflow efficiency. Her strong attention to detail and problem-solving skills have been instrumental in driving continuous improvements to the company's offerings.
Career Progression
Prior to her current role, Laura gained valuable experience in the technology industry, serving in various positions at Apple through Apex Systems. She held roles as a Junior Project Lead, Senior Technician, and Data Imagery Editor, where she honed her project management, customer service, and data analysis capabilities. Additionally, she has demonstrated her versatility by taking on a Facility Assistant role at Joseph Gallo Farms and interning at the Sierra Nevada Research Institute.
Academic Background
Laura holds a Bachelor's degree from the University of California, Merced, where she specialized in research and data analysis. Her academic achievements and hands-on research experience have contributed to her strong analytical mindset and ability to derive meaningful insights from complex data sets.
Areas of Expertise
- Product operations and workflow optimization
- Cross-functional collaboration and stakeholder management
- Customer service and technical support
- Data analysis and project management
- Adaptability and problem-solving skills
Professional Impact
During her tenure at care.coach, Laura has played a crucial role in streamlining product operations, leading to increased customer satisfaction and improved operational efficiency. Her ability to analyze user feedback and identify areas for improvement has directly contributed to the enhancement of the company's product suite. Additionally, her strong communication skills and ability to work effectively across teams have made her a valuable asset to the organization.
Conclusion
With a proven track record of success in the technology and data-driven industries, Laura Hanel is poised to continue her professional growth as a Product Operations Coordinator at care.coach. Her versatile skill set, customer-centric mindset, and commitment to driving continuous improvement make her a valuable addition to any team.
