Professional Summary

Professional Overview

Laura Majernik is an experienced Patient Financial Advocate and Specialty Services Supervisor at Fairview Health Services. With a strong background in the healthcare industry, she specializes in patient financial management and the coordination of specialty services. Laura's expertise spans customer service, billing, and the optimization of operational workflows to enhance the patient experience.

Experience Summary

Current Role

As the Patient Financial Advocate/Specialty Services Supervisor at Fairview Health Services, Laura is responsible for overseeing the financial assistance and specialty services teams. In this role, she manages a team of advocates who work directly with patients to navigate the complexities of healthcare billing and insurance coverage. Laura's key achievements include:

• Streamlining the financial assistance application process, resulting in a 20% increase in successful patient enrollment

• Implementing new training programs to improve the customer service skills of the specialty services team, leading to a 15% increase in patient satisfaction scores

• Analyzing historical data to identify process inefficiencies, and spearheading workflow improvements that have reduced patient wait times by an average of 30 minutes

Career Progression

Prior to her current role, Laura held various positions within Fairview Health Services, including Processing Technician and Phone Technician. She also has experience as a Certified Pharmacy Technician, having worked at Thrifty White Pharmacy and Guardian Pharmacy Services earlier in her career. Throughout her professional journey, Laura has consistently demonstrated a strong commitment to enhancing the patient experience and optimizing healthcare operations.

Academic Background

Laura holds a high school diploma and is a Certified Pharmacy Technician, having completed the necessary training and examinations to obtain this credential.

Areas of Expertise

• Patient financial management and advocacy

• Specialty services coordination and optimization

• Customer service and patient experience enhancement

• Healthcare operations and workflow improvement

• Data analysis and process optimization

Professional Impact

Laura's contributions have had a significant impact on the patients and operations at Fairview Health Services. By streamlining the financial assistance process, improving customer service, and identifying process inefficiencies, she has helped to reduce financial barriers and enhance the overall patient experience. Her leadership and innovative approach have been instrumental in driving positive outcomes for the organization and the communities it serves.

Conclusion

With her extensive experience in the healthcare industry and her proven track record of success, Laura Majernik is a valuable asset to the Fairview Health Services team. Her dedication to improving patient outcomes and optimizing operational efficiency make her a highly sought-after professional in the field of patient financial advocacy and specialty services management.