Professional Summary
Professional Overview
Laura Morgan is an accomplished leader in the healthcare industry, with a strong background in patient financial services, financial counseling, and social program management. As the Assistant Director of Patient Financial Services at Atrius Health, she leverages her extensive experience to oversee the effective operation of the department and ensure patients receive high-quality financial guidance.
Experience Summary
Current Role
As the Assistant Director of Patient Financial Services at Atrius Health, Laura is responsible for managing a team of financial counselors and overseeing the implementation of policies and procedures to optimize the patient financial experience. She has played a pivotal role in streamlining the organization's revenue cycle and enhancing the financial literacy of patients, resulting in improved collections and increased patient satisfaction.
Career Progression
Prior to her current role, Laura served as the Director of Patient Financial Counseling at Boston Medical Center (BMC), where she led a team of counselors in providing financial assistance and education to patients. She also held the position of Executive Director at MedBank Foundation, Inc., where she spearheaded the development of innovative social programs to address the financial and social needs of underserved communities.
Earlier in her career, Laura worked as the Director of Social Programs at Memorial Health and a Community Liaison at Kindred Transitional Care and Rehabilitation, where she demonstrated her strong commitment to improving patient outcomes and advocating for vulnerable populations.
Academic Background
Laura holds a Bachelor's degree in Health Sciences from the University of Massachusetts Amherst, where she graduated with distinction.
Areas of Expertise
- Patient financial services and revenue cycle management
- Financial counseling and patient education
- Social program development and implementation
- Stakeholder engagement and community outreach
- Team leadership and performance optimization
Professional Impact
Throughout her career, Laura has made significant contributions to the healthcare industry. At Boston Medical Center, she led initiatives that increased patient financial assistance enrollment by 20% and reduced collection cycle times by 15%. As the Executive Director of MedBank Foundation, Inc., she secured over $1 million in grant funding to expand the organization's social programs, directly impacting the lives of thousands of individuals in need.
Conclusion
With her extensive experience, proven leadership abilities, and unwavering dedication to improving patient financial outcomes, Laura Morgan is poised to continue making a meaningful impact in her role as the Assistant Director of Patient Financial Services at Atrius Health. Her ability to navigate complex healthcare challenges and drive innovative solutions makes her a valuable asset to the organization and the communities it serves.
