Laura Reed
Professional Overview
Laura Reed is the Director of Patient Financial Services at Bozeman Health, where she oversees the organization's revenue cycle management and patient financial operations. With over 15 years of experience in the healthcare industry, Laura has developed a strong expertise in optimizing financial workflows, improving patient satisfaction, and driving operational efficiency.
Experience Summary
Current Role
As the Director of Patient Financial Services, Laura is responsible for managing a team of financial specialists and overseeing the end-to-end revenue cycle processes. She has implemented new billing and collections strategies that have resulted in a 20% reduction in days sales outstanding and a 15% increase in patient collections. Additionally, Laura has spearheaded the implementation of a new patient portal, which has improved patient engagement and satisfaction scores by 12%.
Career Progression
Prior to her current role, Laura served as the Revenue Cycle Manager at Aspen Valley Hospital, where she led the integration of a new electronic health record system and streamlined billing and claims processes. Her efforts contributed to a 10% increase in net revenue and a 15% reduction in denials. Earlier in her career, Laura worked as a Patient Financial Advisor at Vail Valley Medical Center, where she gained valuable experience in patient education and financial counseling.
Academic Background
Laura holds a Bachelor of Science in Accounting from the University of Colorado Boulder. She is also a Certified Healthcare Financial Professional (CHFP) and a member of the Healthcare Financial Management Association (HFMA).
Areas of Expertise
- Revenue cycle management
- Patient financial services
- Billing and collections optimization
- Electronic health record integration
- Financial process improvement
- Team leadership and mentorship
Professional Impact
Throughout her career, Laura has demonstrated a commitment to improving the financial well-being of healthcare organizations and enhancing the patient experience. Her innovative approaches to revenue cycle management and patient engagement have been recognized by industry peers, and she is frequently invited to speak at regional and national healthcare conferences.
Conclusion
With her extensive experience, leadership skills, and innovative mindset, Laura Reed is poised to continue making significant contributions to the healthcare industry. As the Director of Patient Financial Services at Bozeman Health, she is dedicated to driving organizational success and improving the financial and patient experience outcomes for the communities she serves.
