Professional Summary
Professional Overview
Laura Reed is a seasoned healthcare executive with extensive expertise in patient financial services. As the Director of Patient Financial Services at Bozeman Health, she oversees the strategic direction and operational management of the organization's revenue cycle and billing operations.
Experience Summary
Current Role
In her current role, Laura is responsible for leading a team of over 50 financial professionals, ensuring efficient and compliant revenue cycle processes. She has implemented data-driven strategies to improve cost recovery, minimize bad debt, and enhance the patient financial experience. Under her leadership, Bozeman Health has achieved significant improvements in key performance metrics, including a 15% reduction in days in accounts receivable and a 20% increase in first-pass resolution rates.
Career Progression
Prior to her current position, Laura served as the Senior Manager of Patient Accounts at a large regional healthcare system, where she played a pivotal role in streamlining billing workflows and optimizing revenue cycle operations. She began her career as a Financial Analyst at a major hospital network, quickly rising through the ranks and demonstrating a strong aptitude for identifying and resolving complex financial challenges.
Academic Background
Laura holds a Bachelor of Science in Accounting from the University of Colorado Boulder and a Master of Business Administration from the University of Denver. She is a Certified Healthcare Financial Professional (CHFP) and a member of the Healthcare Financial Management Association (HFMA).
Areas of Expertise
- Revenue cycle management
- Patient financial services
- Healthcare regulatory compliance
- Financial data analysis and reporting
- Team leadership and process improvement
Professional Impact
Throughout her career, Laura has been recognized for her innovative approaches to revenue cycle optimization and her commitment to enhancing the patient financial experience. She has presented at industry conferences, sharing best practices and strategies for improving healthcare financial operations. Additionally, Laura has served on the advisory board of a leading revenue cycle software provider, providing valuable insights and feedback to drive product development.
Conclusion
With over 15 years of experience in the healthcare finance industry, Laura Reed is a respected leader known for her ability to drive operational excellence and deliver measurable results. As the Director of Patient Financial Services at Bozeman Health, she continues to make a significant impact on the organization's financial performance and patient satisfaction.
