Professional Summary
Professional Overview
Laura Schenck is an experienced Executive Housekeeper with a proven track record of managing hotel operations and leading high-performing housekeeping teams. She leverages her expertise in hospitality management, staff training, and guest relations to drive operational excellence and exceptional customer experiences.
Experience Summary
Current Role
As the Executive Housekeeper at Manager Hotel, Laura oversees all aspects of the hotel's housekeeping operations, including staffing, scheduling, and quality control. She has implemented innovative cleaning protocols and training programs that have significantly improved efficiency, cleanliness, and guest satisfaction scores. Under her leadership, the housekeeping team has consistently achieved high performance metrics, earning the hotel recognition as a premier hospitality destination.
Career Progression
Prior to her current role, Laura served as the Head Housekeeper at a prominent resort hotel, where she spearheaded the implementation of a new housekeeping management system that increased productivity by 20% and reduced operating costs. She also held supervisory positions at several mid-scale hotels, where she demonstrated her ability to optimize workflows, mentor and develop staff, and foster a positive work environment.
Academic Background
Laura holds a Bachelor's degree in Hospitality Management from the University of Alabama, where she graduated with honors. She has also completed numerous industry-specific training programs, including certifications in Housekeeping Management and Hotel Operations.
Areas of Expertise
- Housekeeping operations management
- Staff training and development
- Quality assurance and guest satisfaction
- Inventory management and cost optimization
- Hotel operations and workflow optimization
- Customer service and guest relations
Professional Impact
Under Laura's leadership, the housekeeping team at Manager Hotel has consistently achieved high cleanliness scores and received numerous customer accolades. She has spearheaded the implementation of sustainable cleaning practices that have reduced the hotel's environmental footprint and earned it recognition as a leader in eco-friendly hospitality.
Conclusion
With her extensive experience, strong leadership skills, and commitment to excellence, Laura Schenck is poised to continue making significant contributions to the hospitality industry. She is dedicated to driving operational efficiency, fostering a positive work culture, and delivering exceptional guest experiences that exceed industry standards.
