Laura Thompson is an accomplished Sales Operations Manager with over 24 years of experience at Insight, a leading provider of technology solutions. She has demonstrated expertise in client operations and sales support, driving efficiencies and enhancing the customer experience within the technology industry.
Experience Summary
Current Role
As the Sales Operations Manager at Insight, Laura is responsible for overseeing the company's sales support functions, including order processing, contract management, and customer service. She plays a pivotal role in streamlining sales operations, implementing process improvements, and ensuring seamless collaboration between the sales and operations teams. Under her leadership, Insight has achieved a 95% customer satisfaction rating, reflecting her commitment to delivering exceptional service.
Career Progression
Laura's career at Insight spans over two decades, during which she has steadily progressed through various roles. She began as a Client Operations Manager, where she honed her skills in client relationship management and operational efficiency. Her demonstrated success in this role led to her promotion to the Sales Operations Manager position, where she has continued to drive positive change and contribute to the company's overall growth and performance.
Academic Background
Laura holds a Bachelor of Science degree in Business Administration from the University of Arizona, where she graduated with honors. Her academic focus on strategic management and operations has served her well in her professional career, enabling her to bridge the gap between sales and operations effectively.
Areas of Expertise
- Sales operations management
- Client relationship management
- Process improvement and optimization
- Team leadership and collaboration
- Strategic planning and decision-making
- Technical proficiency in CRM and sales support tools
Professional Impact
During her tenure, Laura has spearheaded several key initiatives that have positively impacted Insight's sales operations. She led the implementation of a new CRM system, which resulted in a 20% increase in sales productivity and a 15% reduction in order processing time. Additionally, she developed and implemented a comprehensive training program for the sales support team, leading to a 30% improvement in first-call resolution rates.
Conclusion
With her extensive experience, strategic mindset, and proven track record of success, Laura Thompson is a valuable asset to Insight. Her commitment to driving operational excellence, enhancing customer satisfaction, and fostering a collaborative work environment has made her an integral part of the company's sales and operations teams. As she continues to build on her professional accomplishments, Laura is well-positioned to further contribute to Insight's ongoing growth and industry leadership.
