Professional Summary
Professional Overview
Laura Vautour is a seasoned Senior Sales Operations and Systems Manager with extensive expertise in driving strategic sales operations initiatives and optimizing sales enablement processes. With a strong background in customer success, application consulting, and sales operations, she brings a well-rounded perspective to her current role at Diligent.
Experience Summary
Current Role
As the Senior Sales Operations and Systems Manager at Diligent, Laura is responsible for leading the design, implementation, and continuous improvement of the company's sales operations systems and processes. She oversees the development and deployment of sales tools, analytics, and automation to enhance the efficiency and effectiveness of the sales team. Laura's focus on data-driven decision-making and process optimization has played a key role in supporting Diligent's sales growth and customer retention efforts.
Career Progression
Prior to her current role, Laura served as the Senior Sales Operations & Systems Specialist at Diligent, where she spearheaded the implementation and integration of various sales enablement tools, streamlining data management, and driving sales reporting and analytics initiatives. She has also held positions as a Customer Success Manager at Engagifii, a Senior Customer Success Manager at LV Consulting, and a Lead Application Consultant at Titan School Solutions, leveraging her diverse experience in customer-facing roles to develop a deep understanding of the sales and customer lifecycle.
Academic Background
Laura holds a Bachelor of Science degree in Business Administration from the University of Georgia, where she graduated with honors and demonstrated a strong aptitude for data analysis and process optimization.
Areas of Expertise
- Sales operations and systems management
- Sales enablement strategy and implementation
- Data analysis and performance reporting
- Customer success and relationship management
- Business process improvement and automation
- Collaborating with cross-functional teams to drive sales and operational initiatives
Professional Impact
Throughout her career, Laura has consistently made valuable contributions to the organizations she has served. At Diligent, she has been instrumental in developing and implementing sales tools and dashboards that have enabled the sales team to make data-driven decisions, leading to a measurable improvement in lead conversion rates and customer retention. Additionally, Laura's involvement in the Gain Grow Retain community has allowed her to share her expertise and best practices with other sales operations professionals, further solidifying her position as a thought leader in the industry.
Conclusion
With her proven track record of success in sales operations and systems management, coupled with her strong customer-centric mindset, Laura Vautour is well-positioned to continue driving meaningful impact in her current role at Diligent. Her unwavering commitment to process optimization and data-driven decision-making make her a valuable asset to the organization and a respected leader in the sales operations field.
